Technical Support Engineer

4 weeks ago

Pleasanton, United States XperiencOps Inc Full time

XperiencOps Inc. is seeking a Technical Support Engineer to join our dedicated technical customer support team. This 100% onsite position, based in the East Bay, CA, is tailored for an individual who boasts not only a robust technical proficiency but also excels in customer communications. The right candidate will possess extensive experience with Jira Service Desk, embodying advanced user or administrative skills, and a broad understanding of IT operations. While direct responsibilities do not solely focus on device lifecycle management, employee onboarding and offboarding processes, and automations, knowledge in these areas will be pivotal to thriving in this role. 

Requirements

    • Primary technical point of contact for premier enterprise customers.   
    • Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution of our SaaS products with promptness and accuracy. 
    • Assess the risk of product releases, and impending and important dates throughout the year, and act to mitigate any identified issues.  
    • Meet or exceed customer expectations on response quality, timeliness, and overall customer experience via email, phone, or chat, ensuring a high-quality customer service experience.  
    • Collect information and document bugs with Engineering for product issues that are impacting customers.  
    • Work in tandem with cross-functional teams, including engineering and product management, to resolve customer issues and champion customer needs.  
    • Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible. 
    • Provide interface between Customer Support and Product/Engineering teams 
    • Maintain detailed records of customer interactions, support cases, and resolutions within Jira Service Desk or similar ticketing systems.  
    • Must be willing to participate in on-call duties for any customer escalations during off hours. 

What We're Looking For: 

    • Associate or bachelor’s degree in information technology, Computer Science, or relevant field, or equivalent practical experience.  
    • At least two years of technical support experience, ideally within a SaaS environment.  
    • Expert at mysql queries and deep understanding of database architecture.   
    • Experience with IT Operations and workflows. 
    • Real passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment. 
    • Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person) 
    • MUST be able to commute to east bay 5 days a week daily and able to work during the assigned shift from 6 am PT to 3 pm PT and/or 9 am PT to 6 pm PT. 

Benefits

  • Competitive salary with comprehensive benefits.
  • An engaging role in a dynamic and growing company with opportunities for professional development and growth.
  • A collaborative work environment where your contributions to IT security and compliance are highly valued.

  • Technical Support Engineer

    1 month ago

    Pleasanton, United States XperiencOps Inc Full time

    Job DescriptionJob DescriptionXperiencOps Inc. is seeking a Technical Support Engineer to join our dedicated technical customer support team. This 100% onsite position, based in the East Bay, CA, is tailored for an individual who boasts not only a robust technical proficiency but also excels in customer communications. The right candidate will possess...

  • Technical Support Engineer

    18 hours ago

    Pleasanton, United States XperiencOps Inc Full time

    Job DescriptionJob DescriptionXperiencOps Inc. is seeking a Technical Support Engineer to join our dedicated technical customer support team. This 100% onsite position, based in the East Bay, CA, is tailored for an individual who boasts not only a robust technical proficiency but also excels in customer communications. The right candidate will possess...

  • Technical Content Engineer

    1 week ago

    Pleasanton, United States Ursus, Inc. Full time

    JOB TITLE: Technical Content EngineerLOCATION: Pleasanton, CA (Fully onsite)Our fast growing, SaaS client is seeking a versatile Technical Content Engineer to join their team at our Pleasanton,CA office. This unique role requires a blend of skills in content writing, front-end development (specifically in React), and a passion for creating engaging,...

  • Technical Content Engineer

    1 week ago

    Pleasanton, United States XperiencOps Inc Full time

    Job DescriptionJob DescriptionXperiencOps, Inc., is seeking a versatile Technical Content Engineer to join our team at our office in Pleasanton, CA. This unique role requires a blend of skills in content writing, front-end development (specifically in React), and a passion for creating engaging, informative customer experiences. The ideal candidate will play...

  • Technical Content Engineer

    23 hours ago

    Pleasanton, United States XperiencOps Inc Full time

    Job DescriptionJob DescriptionXperiencOps, Inc., is seeking a versatile Technical Content Engineer to join our team at our office in Pleasanton, CA. This unique role requires a blend of skills in content writing, front-end development (specifically in React), and a passion for creating engaging, informative customer experiences. The ideal candidate will play...

  • Technical Content Engineer

    2 weeks ago

    Pleasanton, United States xOps Inc Full time

    XperiencOps, Inc., is seeking a versatile Technical Content Engineer to join our team at our Bay Area, CA, office. This unique role requires a blend of skills in content writing, front-end development (specifically in React), and a passion for creating engaging, informative customer experiences. The ideal candidate will play a crucial role in developing and...

  • Technical Customer Support Engineer

    1 week ago

    Pleasanton, United States ServiceMax Full time

    **Technical Customer Support Engineer** at ServiceMax Pleasanton, CA **Who We Are:** ServiceMaxs mission is to help customers keep the world running with asset-centric field service management software. As the recognized leader in this space, ServiceMaxs mobile apps and cloud-based software provide a complete view of assets to field service teams. By...

  • Remote Care Technical Support Specialist

    1 week ago

    Pleasanton, United States Manpower Group Inc. Full time

    Our client, a healthcare solutions provider, is seeking a Remote Care Technical Support Specialist to join their team. As a Remote Care Technical Support Specialist, you will be part of the Remote Care Technical Support team, supporting the Cardiomems group. The ideal candidate will have strong attention to detail, excellent customer service skills, and the...

  • Principal Technical Product Manager

    1 month ago

    Pleasanton, United States Kaiser Permanente Full time

    Description: Technical SummaryThe technical product manager will leverage their enterprise/software/solution architecture, Product Engineering/management, and experience of engaging executives/stakeholders to support important business decisions.Job Summary:The Product Management job function focuses on delivering meaningful products and customer experiences...

  • Identity Access Management Support Engineer

    2 weeks ago

    Pleasanton, United States Albertsons Companies Full time

    About the company Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose : to create joy around each table and inspire a healthier tomorrow for every community. Albertsons Companies is one of...

  • Salesforce Technical Architect

    2 weeks ago

    Pleasanton, United States Diligente Technologies Full time

    Title- Salesforce Technical ArchitectDuration: Full timeLocation- Pleasanton, CADay-to-day responsibilities will involveAs a Salesforce Technical Architect, you will be responsible for designing and implementing scalable, high-performance Salesforce solutions that align with the organization's business needs. You will work closely with stakeholders,...

  • Salesforce Technical Architect

    2 weeks ago

    Pleasanton, United States Diligente Technologies Full time

    Title- Salesforce Technical ArchitectDuration: Full timeLocation- Pleasanton, CADay-to-day responsibilities will involveAs a Salesforce Technical Architect, you will be responsible for designing and implementing scalable, high-performance Salesforce solutions that align with the organization's business needs. You will work closely with stakeholders,...

  • Salesforce Technical Architect

    2 weeks ago

    Pleasanton, United States Diligente Technologies Full time

    Title- Salesforce Technical ArchitectDuration: Full timeLocation- Pleasanton, CADay-to-day responsibilities will involveAs a Salesforce Technical Architect, you will be responsible for designing and implementing scalable, high-performance Salesforce solutions that align with the organization's business needs. You will work closely with stakeholders,...

  • Salesforce Technical Architect

    6 hours ago

    Pleasanton, United States Diligente Technologies Full time

    Title- Salesforce Technical ArchitectDuration: Full timeLocation- Pleasanton, CADay-to-day responsibilities will involveAs a Salesforce Technical Architect, you will be responsible for designing and implementing scalable, high-performance Salesforce solutions that align with the organization's business needs. You will work closely with stakeholders,...

  • Salesforce Technical Architect

    21 hours ago

    Pleasanton, United States Diligente Technologies Full time

    Title- Salesforce Technical ArchitectDuration: Full timeLocation- Pleasanton, CADay-to-day responsibilities will involveAs a Salesforce Technical Architect, you will be responsible for designing and implementing scalable, high-performance Salesforce solutions that align with the organization's business needs. You will work closely with stakeholders,...

  • Application Engineer

    19 hours ago

    Pleasanton, United States Rexroth Full time

    Job Description The Applications Engineer ensures Bosch Rexroth products are applied correctly to meet the customer’s requirements/specifications, which includes completing a technical analysis of machine and application requirements.  This position is also a technical liaison between customers and other departments; including training and support to end...

  • Sales and Solutions Engineer

    1 week ago

    Pleasanton, United States Ursus Inc Full time

    JOB TITLE: Sales and Solutions Engineer LOCATION: Pleasanton, CA - FULLY ONSITE DURATION: 4-6 week contract to hire RATE RANGE: 65-75/hourSUMMARY: Our client is seeking a Sales and Solutions Engineer to become an integral part of our team, reporting directly to the Senior Director of Customer Onboarding. This role requires a blend of technical acumen and...

  • Sales and Solutions Engineer

    2 weeks ago

    Pleasanton, United States Ursus Inc Full time

    JOB TITLE: Sales and Solutions Engineer LOCATION: Pleasanton, CA - FULLY ONSITE DURATION: 4-6 week contract to hire RATE RANGE: 65-75/hour SUMMARY: Our client is seeking a Sales and Solutions Engineer to become an integral part of our team, reporting directly to the Senior Director of Customer Onboarding. This role requires a blend of technical acumen and...

  • Sales and Solutions Engineer

    1 day ago

    Pleasanton, United States Ursus Inc Full time

    JOB TITLE: Sales and Solutions Engineer LOCATION: Pleasanton, CA - FULLY ONSITE DURATION: 4-6 week contract to hire RATE RANGE: 65-75/hour SUMMARY: Our client is seeking a Sales and Solutions Engineer to become an integral part of our team, reporting directly to the Senior Director of Customer Onboarding. This role requires a blend of technical...

  • Sales and Solutions Engineer

    1 week ago

    Pleasanton, United States XperiencOps Inc Full time

    Job DescriptionJob DescriptionXperiencOps, Inc. is seeking a Sales and Solutions Engineer to become an integral part of our team, reporting directly to the Senior Director of Customer Onboarding. This role requires a blend of technical acumen and customer-facing skills, ideally suited for someone who can engage with customers during both the pre-sales and...