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Technical Content Engineer

4 months ago

Pleasanton, United States xOps Inc Full time

XperiencOps, Inc., is seeking a versatile Technical Content Engineer to join our team at our Bay Area, CA, office. This unique role requires a blend of skills in content writing, front-end development (specifically in React), and a passion for creating engaging, informative customer experiences. The ideal candidate will play a crucial role in developing and maintaining our customer portal built on Docusaurus, crafting user-centric documentation, and automating customer onboarding workflows. This position is 100% onsite and offers the opportunity to significantly impact our customer engagement strategy. Content Development : Write, edit, and maintain high-quality technical documentation for our customer portal, ensuring clarity, accuracy, and engagement. Front-End Development : Utilize React and related technologies to develop and enhance the customer portal, including integrating automated workflows for a seamless customer onboarding experience. UI/UX Design : Collaborate with the design team to ensure the portal is user-friendly and aligns with our brand aesthetics. Project Management : Lead projects from conception to launch, coordinating with cross-functional teams to gather requirements, set timelines, and achieve deliverables. Continuous Improvement : Gather user feedback to continuously improve the content, functionality, and user experience of the portal. Collaboration : Work closely with the customer support, engineering, and product teams to ensure the portal accurately reflects and supports our products and services. Qualifications

Bachelor’s degree in Computer Science, Technical Writing, Communications, or a related field. Proficient in React and familiar with the Docusaurus framework or similar documentation tools. Strong portfolio showcasing experience in technical content writing and front-end development. Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in an easily understandable manner. Experience in UI/UX design principles and tools. Proven ability to manage multiple projects simultaneously, with a keen attention to detail. Creative problem-solver who thrives in a fast-paced, collaborative environment.

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