SNAD Network Enhan Coordinator

2 weeks ago

Chicago, United States Cinch Home Services, Inc. Full time
Service Network Enhancement Coordinator

Purpose:

The Service Network Enhancement Coordinator oversees and coordinates business to business recruiting initiatives to develop relationships with independent contractors in their assigned region with a focus on increasing service provider network memberships. This position will work as part of a team to identify coverage needs, target prospective members, and manage these leads through the completion of the enrollment process.

Summary of Responsibilities:

  • Member Service Coordination
  • Monitor and manage regional service request queue to organize, track, prioritize and process requests in a timely manner ensuring departmental performance and quality goals are met or exceeded
  • Utilize the Internet and other sources to locate and hire new service providers to handle specific service requests
  • Receive and process contractor inquiries and correspondence via telephone, mail, fax, or e-mail
  • Communicate request status to customer and assigned service provider
  • Credentialing
  • Identify and interpret state and local regulatory contractor licensing standards for territories within the assigned region
  • Evaluate contractor applications for accurate and current credentials including satisfactory insurance coverage and regulatory licensure/certifications for the trade or services performed
  • Maintain current, accurate enrollment files containing application(s) and all required supporting documentation (i.e. regulatory and business licenses, IRS W-9 tax reporting form, Certificates of Liability coverage, etc.)
  • Verify forms/documents received have necessary information in appropriate locations with minimal errors
  • Service Provider Enrollment
  • Contact prospective leads to introduce them to the benefits of becoming a member of the Cinch Home Services Service Provider Network, educate and qualify them on the membership requirements
  • Prepare, deliver, receive, review and process service provider enrollment application(s)
  • Establish service provider profile by entering data into computer and sorting/filing enrollment files alphabetically, chronologically, and numerically with minimal errors
  • Aptitude of parts and components with residential HVAC, plumbing, and/or electrical systems including price points
  • Meet and exceed, weekly, monthly and quarterly sales quotas
  • Represents department for recruitment planning to support new and/or established client partnership
  • Drive favorable results by managing external vendor lead sourcing and/or recruiting initiatives
  • Effectively and efficiently manage cold call lists
  • Coordinates sales efforts with Regional Management team
  • Perform special projects and duties as assigned.
Education/Qualifications:

Experience
  • High School diploma and AA degree or equivalent combination of education experience
  • Prior credentialing and/or contractor enrollment experience a plus
  • Experience in communicating with service contractors
  • 3+ year experience with administrative duties
  • 5+ years customer service experience
  • 5+ years in sales and/or recruiting position with cold-calling experience is required
Skills
  • Ability to perform multiple tasks with attention to detail
  • Ability to perform effectively under conditions of variable workload/ priorities
  • Ability to express ideas clearly and concisely, both orally and in writing
  • Ability to communicate effectively with people via telephone
  • Basic PC knowledge, internet usage preferred
  • Proficiency in MS Office applications (Word, Excel, Outlook)
  • Manage and prioritize assigned tasks
  • Ability to work with cross-functional support departments

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