Rbe Network Coordinator

3 weeks ago

Chicago, United States Oak Street Health Full time

**Company**:Oak Street Health

**Title**:RBE Network Coordinator II

**Location**:Downtown Chicago (30 W. Monroe St.)

**Role Description**:
Oak Street Health will be launching a new team of network coordinators to support communication between a newly formed Risk Bearing Entity (RBE) and other providers. The Coordinator, Network Coordination (RBE) is a newly created role that will support across multiple areas including: reaching out to our PCP network to validate information and fill gaps, ensuring medical records are shared in a timely manner between the RBE and PCPs, and supporting specialist referral processing needs.

The role will report to the Supervisor, Network Coordination (RBE)

**Core Responsibilities**:

- Conducts outbound verification calls to speciality provider offices and facilities
- Validate and update address, fax number, insurance acceptance, and other agreed upon data to better power Oak Street Health's database and tools
- Document the information collected in a detail oriented manner, with no spelling errors, typos, or missing information
- Responsible for processing referrals and diagnostic orders and obtaining required authorization where necessary
- Package relevant patient records from RBE support services and share with PCP of record
- Request necessary patient medical records from facilities and provider offices
- Encourage the teammates around you to deliver excellence and improve the end results
- Provide the highest level of customer service when interacting with provider offices and facilities
- Other duties as assigned

**What are we looking for?**
- A flexible and positive attitude
- Experience in health plan and/or clinical reception is preferred, but not required
- Organized and able to manage competing priorities
- Detail oriented and an ability to document in a high-quality manner
- Ability to multitask, prioritize, and manage time effectively
- Outstanding phone demeanor and etiquette
- High level of integrity
- Resourcefulness in problem solving
- Proficient PC skills, including basic Microsoft Excel / Google Spreadsheets skills
- U.S. work authorization
- Someone who embodies being Oaky

**What does being Oaky look like?**
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being relentlessly determined

**Why Oak Street Health?**

Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

**Oak Street Health Benefits**:

- Mission-focused career impacting change and measurably improving health outcomes for medicare patients
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

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