Technology Support Specialist II

4 weeks ago

Boston, United States Latham & Watkins Full time

Technology Support Specialist II

Tracking Code 5675 Job Description Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Technology Support Specialist II to join our dynamic team in Boston.

**About Latham & Watkins**Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

**About the role**As a Technology Support Specialist II, you will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, as well as the installation and maintenance of Firm PC and notebook computer hardware and software. Other key responsibilities include:

* Providing support to desktops, notebook systems, hardware, and customer related services. Also providing support to printers, Multi-Functional Devices (MFDs), and PDAs including configuring and troubleshooting

* Providing assistance to end users for firm-approved applications using a variety of different methods. Those applications include: Microsoft Office, Outlook, iManage, ChangePro, Metadata Cleaning Assistant, inTapp Time, Remote Desktop Services, VPN, and other applications as deemed necessary

* Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors and peripheral hardware; also scanning computers for viruses

* Troubleshooting and resolving problems involving hardware, systems software, and applications software. Troubleshooting a variety of symptoms in order to diagnose the actual problem.

* Setting up and configuring desktop and notebook computers and printers, initializing and stabilizing performance

**About you**Wed love to hear from you if you:

* Display knowledge and proficiency in various remote communication methodologies, including Remote Desktop Services, RSA SecurID technology and VPN

* Demonstrate the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problems.

* Possess knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 2016 (Word, PowerPoint, Excel and Outlook), IManageFilesite and ChangePro

And have:

* A Bachelors degree in Computer Science or Information Systems

* A minimum of three (3) years of technology support experience with PC hardware/software is desired, with experience working with remote communications hardware including wireless routers and network interface cards

* A minimum of two (2) years of related experience working with notebook computers, specifically Lenovo notebooks

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:

* Healthcare, life and disability insurance

* A generous 401k plan

* 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure

* Wellness programs (e.g. membership to HeadSpace, access to mental health services, well-being events, etc.)

* Professional Development programs

* Employee discounts

* And more

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity, pro bono work and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

Latham & Watkins is also committed to protecting the health and well-being of our employees and partners, their families, and members of our community against COVID-19. Accordingly, we require all partners and employees based in the United States to be fully vaccinated against COVID-19, unless they have a documented underlying medical condition or sincerely held religious belief that prevents such vaccination. Offers of employment will be conditioned upon applicants presenting proof of full COVID-19 vaccination or obtaining an exemption on medical or religious grounds.

Please to review your rights under U.S. employment laws. #LI-JR1

Job Location Boston, Massachusetts, United States Department Technology Position Type Full-Time/Regular ** Apply**

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