Front Desk Concierge
2 weeks ago
ROOST Baltimore is making a splash as a new and unique luxury hotel. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stays.
Responsibilities
- Daily operational tasks for the open and close of business day.
- Monitoring tasks associated with arrivals, departures and weekly's stays.
- Working closely with housekeeping to ensure quality control and ROOST standards are met.
- Creating and posting invoices, auditing all reservations and ensure guest requests are recorded and met.
- Assisting in monitoring A/R Aging and general billing duties.
- Make first contact and monitor guest complaints.
- First point of contact for front desk agents.
- Monitor, train and supervise front desk on daily basis. Ensuring tasks and procedures are completed and followed.
- Help innovate, streamline and implement current and future SOP's.
- Additional tasks as required by business needs. (These tasks are meant as an outline and not a definitive list of responsibilities.)
- Full Comprehensive affordable benefits including Health, Vision, Dental, Life and much more
- 401 (K) Retirement Savings
- Paid Vacation, Holiday, Personal, and Sick days
- Be detailed oriented, able to work individually and handle multiple tasks simultaneously.
- Must be computer savvy and be a quick learner.
- Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful sincere manner.
- Ability to satisfactorily communicate in English (read, write, speak) with guests, co-workers and management to their understanding.
- Must be willing to work a flexible schedule. Must be willing to work weekends and holidays if necessary.
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