Front Desk Concierge

3 weeks ago


Baltimore, United States ROOST Baltimore Full time
Job DescriptionJob DescriptionROOST Baltimore is making a splash as a new and unique luxury hotel. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stays.

Responsibilities


  • Daily operational tasks for the open and close of business day.
  • Monitoring tasks associated with arrivals, departures and weekly's stays.
  • Working closely with housekeeping to ensure quality control and ROOST standards are met.
  • Creating and posting invoices, auditing all reservations and ensure guest requests are recorded and met.
  • Assisting in monitoring A/R Aging and general billing duties.
  • Make first contact and monitor guest complaints.
  • First point of contact for front desk agents.
  • Monitor, train and supervise front desk on daily basis. Ensuring tasks and procedures are completed and followed.
  • Help innovate, streamline and implement current and future SOP's.
  • Additional tasks as required by business needs. (These tasks are meant as an outline and not a definitive list of responsibilities.)


Benefits:

  • Full Comprehensive affordable benefits including Health, Vision, Dental, Life and much more
  • 401 (K) Retirement Savings
  • Paid Vacation, Holiday, Personal, and Sick days



Requirements:

  • Be detailed oriented, able to work individually and handle multiple tasks simultaneously.
  • Must be computer savvy and be a quick learner.
  • Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful sincere manner.
  • Ability to satisfactorily communicate in English (read, write, speak) with guests, co-workers and management to their understanding.
  • Must be willing to work a flexible schedule. Must be willing to work weekends and holidays if necessary.


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