Account Manager

2 weeks ago

Des Moines, United States NORIDIAN HEALTHCARE SOLUTIONS, LLC Full time
* Position must work from Des Moines, IA at least 3 days per week *

Department: Iowa Medicaid

Talent Partner: Elizabeth Fleming

Telecommuting Eligible: Hybrid schedule with 3 days per week in Des Moines

Job Title

Account Manager (Lead)

Job Summary

The Account Manager – Lead serves as the primary contact and liaison to external customer on behalf or Noridian. This position is responsible for effectively managing the relationship of the external customer and any subcontractors. This position also partners with Noridian staff to ensure the contract is optimizing performance to meet or exceed the terms of the contract while operating within budget. This position provides guidance, leadership, planning, and reporting to and from the affected personnel.

Essential Functions

Key Duties/Responsibilities/Accountabilities

  • Ensures the organization meets all contractual and performance expectations in regards to quality, timeliness and change management implementation.
  • Serves as liaison and primary contact for prime or subcontractors regarding contract performance
  • Responsible for effectively managing the relationship with the prime and subcontractors
  • Demonstrates influential leadership across the organization in collaborating with other contract leaders, employees and management team.
  • Ensures responsiveness to performance standards, Corrective Action Plans (CAP), and internal audit findings.
  • Reviews findings for appropriateness and implement timely changes as appropriate.
  • Develops budgets and works to meet requirements within available funding to ensure requirements are met each fiscal year for funds received.
  • Develops, monitors, and analyzes monthly and annual budgets for operational department.
  • Submits supplemental budget and abatement requests.
  • Challenges staff to find innovative ways to reduce operating costs.
  • Ensures strong internal controls and compliance programs within responsible operations.
  • Meets performance management expectations by encouraging teamwork, growth, recognition and participation by analyzing monthly departmental performance status reports and providing methods for effective change.
  • Leads by example by promoting team work, innovation and thought leadership, while demonstrating company values
  • Develops long term plans to remain successful and grow within the market.
Non-Essential Duties and Functions
  • Other duties as assigned
Minimum Qualifications
  • Bachelor’s degree in Business or related field and 4 years’ healthcare experience of which 2 years are management experience OR Associates degree in Business or related field and 8 years’ healthcare experience of which 1 year is management experience OR high school diploma/GED plus 12 years’ healthcare experience of which 6 months are management experience
  • KEY PERSONNEL REQUIREMENTS:
  • 3 years' experience in account management or major supervisory role as a healthcare payer
Preferred Qualifications
  • Bachelor's degree in Business
  • 3 years' additional experience in account management or customer relations
  • Experience in people leadership, motivating and managing large groups of people.
Environment and Cognitive/Physical Demands
  • Office Environment
  • Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve
  • Requires prolonged sitting and telephone use
  • Requires the use of office equipment such as computer terminals, telephones, copiers and printers
  • Infrequent lifting to 15 pounds
  • Infrequent stooping
  • Occasional Travel

Segregation of Duties

Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations.

Statement of Other Duties

This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.

Total Rewards Package:

Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits,Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.

CMS Access Compliance and Regulation Contingency Statement

Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.

Equal Employment Opportunity

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities as well as Sexual Orientation or Gender Identity.

This job will be closed 05/08/2024 at 8:00AM CST. No further applications will be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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