Customer Care Specialist

2 weeks ago


Dallas, United States Surya Carpet Full time

Global Views is an energetic home décor brand that has gained attention for its innovative designs and breadth of high quality home accessory solutions. Products ranging from area rugs and pillows to poufs and wall art are sold through a broad spectrum of global retailers, distributors, and interior designers. Global Views fosters an energetic work environment of creativity and collaboration, with each employee taking personal ownership in the company, and we are known for our best-in-class products and solutions-driven customer experience. Surya has been named for seven consecutive years to Inc. Magazine's Inc. 500/5000 list of America's fastest growing privately held companies.

Job Summary

Global Views a is looking for a customer care professional with a passion for creating loyal customers. The Customer Care team processes orders and resolves and responds to customer issues via email and phone contact. We are looking for someone who loves to work within a team to exceed customer expectations and provide reliable, responsive, and resourceful service in every interaction. You will have the opportunity to become a Global Views subject matter expert for customers concerning Global Views products and processes. Our Customer Care management team is caring, supportive and dedicated to your success

Primary responsibilities:

  • Handle customer inquiries via phone and email and process orders with exceptional service.
  • Verify account information on all calls.
  • Create tickets for each call.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Inform and instruct customers on the use of the Surya.com website.
  • Provide accurate product and service information.
  • Recommend options to customers when they are attempting to cancel.
  • Note accounts as appropriate.
  • Diffuse upset customers as needed.
  • Escalate recurring problems to immediate supervisor.
  • Provide supervisor and Customer Care management with process improvement recommendations.
  • Gain and excel in knowledge of all Surya products and processes.
Job Requirements:
  • Exceptional customer service skills
  • Two or more years of experience in customer service
  • Demonstrates ability to accurately problem solve
  • Enjoys working with others in a team environment
  • Exceptional attention to detail is critically important
  • Knowledge of Microsoft office products, i.e., Excel, Outlook, Word
  • Experience working with order entry and ticketing systems
  • Adapts well to change and learning new processes
  • Demonstrates the understanding of balancing the needs of the business with customer needs.
Preferred Experience:
  • Some advanced degree work in a related field.
  • Two or more years of customer phone service.
  • Experience working on process improvement initiatives.


  • Dallas, United States SuperCare Health Full time

    Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clie Customer Care, Specialist, Customer Service, Health, Healthcare, Medical, Patient


  • Dallas, United States AppFolio Full time

    Hi, We’re AppFolio We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us...


  • Dallas, United States Advancement Via Individual Determination Full time

    ** AVID Care Customer Service Specialist** **Job Category****:** Customer Support **Requisition Number****:** AVIDC01061 Showing 1 location **Job Details** **Description** **FLSA Status:** **Non-Exempt (full-time; 40+ hours per week)** **Report to:** **Manager, AVID Care and Travel** **Location:** **Dallas, TX** **Supervises:** **No** **Compensation:**...


  • Dallas, United States Monstera Talent Ltd Full time

    Job DescriptionJob DescriptionAd Title: Customer Support Specialist | Weekly PayStart Date: Immediate Start PreferredOnly candidate with legal rights to work in the US will be consideredWe are looking for a Customer Support Specialist to join our client’s team and assist their customers with technical problems while marketing their products and...


  • Dallas, United States Baylor Scott & White Health Full time

    The Customer Service Specialist CBS (Centralized Business Services) 1 performs as a business analyst, understanding and resolving customer billing issues. This position requires instilling confidence and trust by demonstrating excellence when communi Customer Service Specialist, Customer Service, Specialist, Business Analyst, Retail, Healthcare, Patient


  • Dallas, United States AI Digital Nexus.com Full time

    Company Description Welcome to AI Digital Nexus - Your Gateway to Innovation and Creativity! We are a pioneering force in the world of artificial intelligence, offering an all-in-one platform housing 250 cutting-edge AI tools. Our platform is designed to empower individuals, businesses, and creators to unleash their full creative potential. Join us in...


  • Dallas, United States AI Digital Nexus.com Full time

    Job DescriptionJob DescriptionCompany DescriptionWelcome to AI Digital Nexus – Your Gateway to Innovation and Creativity! We are a pioneering force in the world of artificial intelligence, offering an all-in-one platform housing 250 cutting-edge AI tools. Our platform is designed to empower individuals, businesses, and creators to unleash their full...


  • Dallas, United States Hearst Health Full time

    Job DescriptionThe Opportunity Homecare Homebase is searching for a Customer Experience Specialist to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase. The Challenge At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological...


  • Dallas, United States Hearst Full time

    Job DescriptionThe Opportunity Homecare Homebase is searching for a Customer Experience Specialist to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase. The Challenge At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological...


  • Dallas, TX 75201, USA, United States Res-Care, Inc. Full time

    Our CompanyAmeritaOverviewThe Patient Care Specialist will serve as the Voice of Amerita and will be the primary contact for our patients, pharmacies, and medical professionals utilizing Amerita's services. The specialist will field inbound and outbound requests such as: calls to onboard new patients, schedule refill orders, completing patient assessments,...


  • Dallas, United States AIDS Healthcare Foundation Full time

    Job DescriptionJob DescriptionOverviewAMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its...


  • Dallas, United States AIDS Healthcare Foundation Full time

    AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation! Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? If so, AIDS Healthcare...


  • Dallas, United States Hilton Hotels & Resorts Full time

    As a Customer Service Specialist (PBX Operator), you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you Customer Service Specialist, Customer Service, Specialist, Hospitality, PBX Operator, Retail


  • Dallas, United States The Boeing Company Full time

    Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies. Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media. Support Specialist, Supply Chain, Experience, Support, Customer, Specialist, Technology, Business Services


  • Dallas, Texas, United States AIDS Healthcare Foundation Full time

    WHO WE ARE: AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!   Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?   If so, AIDS...


  • Dallas, United States Always Best Care Senior Services - Dallas, TX Full time

    Job DescriptionJob DescriptionSince 1996, Always Best Care has helped families with non-medical in-home care and assisted living placement services. Always Best Care clients receive extraordinary care in an inspiring environment with caring people. Our Care Coordinators have worked with more than 25,000 seniors across the country. We hire employees who are...


  • Dallas, United States Frontline Source Group Full time

    Client Support SpecialistOur client located in Dallas, TX has a need for a Client Support Specialist on a direct hire basis. Company Profile: Healthcare IndustryTeam CultureGrowingClient Support Specialist Role: As a Client Support Specialist, you will be responsible for various client-related tasks, including report generation, communication with Business...


  • Dallas, United States Frontline Source Group Full time

    Client Support SpecialistOur client located in Dallas, TX has a need for a Client Support Specialist on a direct hire basis. Company Profile: Healthcare IndustryTeam CultureGrowingClient Support Specialist Role: As a Client Support Specialist, you will be responsible for various client-related tasks, including report generation, communication with Business...


  • Dallas, United States HomeVestors of America, Inc. Full time

    Job DescriptionJob DescriptionEmployment Type: Full-Time, Flex Schedule (2 Days in N Dallas Office, 3 Days Remote)Computer and Equipment Provided, Stable Internet RequiredAbout Us:At HomeVestors, we believe in Providing Real-Life Solutions that Improve Lives. We are dedicated to supporting our customers and franchisees by delivering exceptional service and...


  • Dallas, United States Exceptional Health Care Full time

    Position Summary The Credentialing Specialist will be responsible for performing all functions necessary to maintain the efficient workflow of the Medical Staff Office and credentialing specialist responsibilities. Essential Duties & Responsibilities Manage the credentialing process for healthcare providers, including physicians, Midlevel practitioners,...