Customer Support Specialist
2 weeks ago
Client Support Specialist
Our client located in Dallas, TX has a need for a Client Support Specialist on a direct hire basis.
Company Profile:
Healthcare Industry
Team Culture
Growing
Client Support Specialist Role:
As a Client Support Specialist, you will be responsible for various client-related tasks, including report generation, communication with Business Development, client follow-up, and project management. You will collaborate closely with internal teams to meet client needs and drive business growth.
Generate reports and analyze data using Power Bi and Excel
Support Business Development in managing new, existing, and potential clients
Handle follow-up requirements from Business Development discussions and meetings
Proactively schedule monthly requirements with each client, such as reports and agendas
Update project management software with client communications, deliverables, and requests
Track deliverables and meet deadlines
Assist with client collection analysis, exclusions, and special projects
Follow through on client requests in a timely manner, utilizing internal partners as needed
Run and review client analytics to identify areas of success and opportunities for improvement
Create communication opportunities to assist Client Services with client outreach
Stay updated on potential new clients and track progress in project management software
Streamline new client onboarding process and hand-off from Business Development
Assist with coordinating business discussions on recoveries with providers requiring Client Services assistance
Communicate proactively on any issues or challenges related to Business Development or client meetings
Client Support Specialist Background Profile:
Bachelor's Degree preferred but not required
2+ years of experience in sales support or client support with strong analytics background
Proficiency in Excel, Power Bi, and project management software
Strong organizational and time management skills
Excellent communication and interpersonal skills
Ability to analyze data and generate meaningful insights
Proactive and self-motivated approach to work
Previous experience in a similar role is an advantage
Features and Benefits:
Medical, Dental, Vision
Paid Time off and holiday pay
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
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