Customer Support Specialist

3 weeks ago


Dallas, United States Frontline Source Group Full time

Client Support Specialist

Our client located in Dallas, TX has a need for a Client Support Specialist on a direct hire basis.


Company Profile:

Healthcare Industry

Team Culture

Growing


Client Support Specialist Role:

As a Client Support Specialist, you will be responsible for various client-related tasks, including report generation, communication with Business Development, client follow-up, and project management. You will collaborate closely with internal teams to meet client needs and drive business growth.

Generate reports and analyze data using Power Bi and Excel

Support Business Development in managing new, existing, and potential clients

Handle follow-up requirements from Business Development discussions and meetings

Proactively schedule monthly requirements with each client, such as reports and agendas

Update project management software with client communications, deliverables, and requests

Track deliverables and meet deadlines

Assist with client collection analysis, exclusions, and special projects

Follow through on client requests in a timely manner, utilizing internal partners as needed

Run and review client analytics to identify areas of success and opportunities for improvement

Create communication opportunities to assist Client Services with client outreach

Stay updated on potential new clients and track progress in project management software

Streamline new client onboarding process and hand-off from Business Development

Assist with coordinating business discussions on recoveries with providers requiring Client Services assistance

Communicate proactively on any issues or challenges related to Business Development or client meetings


Client Support Specialist Background Profile:

Bachelor's Degree preferred but not required

2+ years of experience in sales support or client support with strong analytics background

Proficiency in Excel, Power Bi, and project management software

Strong organizational and time management skills

Excellent communication and interpersonal skills

Ability to analyze data and generate meaningful insights

Proactive and self-motivated approach to work

Previous experience in a similar role is an advantage


Features and Benefits:

Medical, Dental, Vision

Paid Time off and holiday pay


Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.


Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.



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