Remote Customer Service Assistant

3 weeks ago

Los Angeles, United States Vegas Venture Planners Full time

Job Title: Remote Customer Service Assistant

Company: Vegas Venture Planners

Location: Remote

About Vegas Venture Planners: Vegas Venture Planners is a distinguished travel agency dedicated to crafting extraordinary experiences for clients in Las Vegas and beyond. With a commitment to personalized service and attention to detail, we ensure that every journey is memorable. As we expand our remote operations, we are seeking a Remote Customer Service Assistant to join our team and provide exceptional support to our clients.

Job Description: As a Remote Customer Service Assistant, you will be an integral part of our customer service team, assisting clients with their travel inquiries and ensuring their needs are met with efficiency and professionalism. Your role will involve handling inquiries via phone, email, and chat, as well as providing administrative support to our travel agents.

Responsibilities:

  • Respond promptly and courteously to customer inquiries via phone, email, and live chat, providing accurate information and assistance regarding travel bookings, itineraries, and destination recommendations.
  • Assist clients with booking modifications, cancellations, and refunds, following company policies and procedures to ensure customer satisfaction.
  • Coordinate with travel agents and other team members to address client needs and resolve any issues or concerns in a timely and effective manner.
  • Maintain accurate and up-to-date records of customer interactions, including notes on inquiries, requests, and resolutions.
  • Provide administrative support to the customer service team, including data entry, filing, and other tasks as needed to ensure smooth operations.

Requirements:

  • Previous experience in customer service or administrative support role, preferably in the travel or hospitality industry.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
  • Proficiency in using office equipment and software applications, including Microsoft Office Suite.
  • Ability to work independently in a remote environment while maintaining a high level of productivity and customer service.
  • Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate customer needs.
  • Passion for travel and a genuine desire to assist clients in creating unforgettable experiences.

Benefits:

  • Competitive compensation package
  • Flexible remote work schedule
  • Opportunities for professional development and advancement
  • Access to exclusive travel perks and discounts
  • Supportive team environment committed to excellence in customer service

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