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High-End Women's Fashion Brand Seeks Remote Customer Service Agent
4 weeks ago
Do you have a passion for high fashion and a knack for exceeding customer expectations?
We are a leading Los Angeles-based women's contemporary brand, known for our trend-setting collections, exceptional quality, and expertise in special occasion wear.
We're seeking a talented and passionate Remote Customer Service Representative to join our growing team, based on the East Coast to handle inquiries during EST business hours (9:00 AM EST).
In this role, you will:
Be the friendly and knowledgeable face (or voice) of our brand, providing exceptional customer service via phone, email, and online chat.
To be successful, you'll possess:
Exceptional communication skills:
You can clearly and concisely explain product details, answer questions, and leave a lasting positive impression on every customer.
Collaborative mindset:
You thrive in a team environment and enjoy working together to achieve exceptional results
Highly organized:
You possess excellent time-management skills and a keen eye for detail, ensuring all customer interactions are efficient and accurate.
Writing pro:
You can craft clear, concise, and professional emails that effectively address customer concerns.
Tech-savvy: You're comfortable using online CRM platforms like Gladly, Zendesk, or Gorgias to manage customer interactions efficiently.
If you're a passionate individual with a love for fashion and a dedication to providing exceptional customer service, we want to hear from you
Compensation and Benefits:
We offer a competitive compensation package and a dynamic work environment within a thriving fashion brand.
Please note:
This is a full-time, remote position based on the East Coast to manage customer inquiries during EST business hours (9:00 AM EST).
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