High-End Women's Fashion Brand Seeks Remote Customer Service Agent

4 weeks ago


Los Angeles, California, United States stylecareers Full time
High-End Women's Fashion Brand Seeks Remote Customer Service Agent (East Coast)
Do you have a passion for high fashion and a knack for exceeding customer expectations?

We are a leading Los Angeles-based women's contemporary brand, known for our trend-setting collections, exceptional quality, and expertise in special occasion wear.

We're seeking a talented and passionate Remote Customer Service Representative to join our growing team, based on the East Coast to handle inquiries during EST business hours (9:00 AM EST).


In this role, you will:


Be the friendly and knowledgeable face (or voice) of our brand, providing exceptional customer service via phone, email, and online chat.

Become a customer service champion by patiently addressing questions, resolving issues creatively, and consistently exceeding industry standards. Proactively identify and develop solutions to common customer concerns, ensuring a smooth and positive experience for everyone. Collaborate seamlessly with your fellow customer service representatives, leveraging the team's collective expertise.

To be successful, you'll possess:

Exceptional communication skills:

You can clearly and concisely explain product details, answer questions, and leave a lasting positive impression on every customer.


Collaborative mindset:
You thrive in a team environment and enjoy working together to achieve exceptional results

Highly organized:

You possess excellent time-management skills and a keen eye for detail, ensuring all customer interactions are efficient and accurate.


Writing pro:
You can craft clear, concise, and professional emails that effectively address customer concerns.
Tech-savvy: You're comfortable using online CRM platforms like Gladly, Zendesk, or Gorgias to manage customer interactions efficiently.
If you're a passionate individual with a love for fashion and a dedication to providing exceptional customer service, we want to hear from you

Compensation and Benefits:
We offer a competitive compensation package and a dynamic work environment within a thriving fashion brand.

Please note:

This is a full-time, remote position based on the East Coast to manage customer inquiries during EST business hours (9:00 AM EST).


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