Remote Customer Service Agent
4 weeks ago
High-End Women's Fashion Brand Seeks Remote Customer Service Agent (East Coast)
Do you have a passion for high fashion and a knack for exceeding customer expectations?
We are a leading Los Angeles-based women's contemporary brand, known for our trend-setting collections, exceptional quality, and expertise in special occasion wear. We're seeking a talented and passionate Remote Customer Service Representative to join our growing team, based on the east coast to handle inquiries during EST business hours (9:00 AM EST).
In this role, you will:
Be the friendly and knowledgeable face (or voice) of our brand, providing exceptional customer service via phone, email, and online chat.
Become a customer service champion by patiently addressing questions, resolving issues creatively, and consistently exceeding industry standards.
Proactively identify and develop solutions to common customer concerns, ensuring a smooth and positive experience for everyone.
Collaborate seamlessly with your fellow customer service representatives, leveraging the team's collective expertise.
To be successful, you'll possess:
Exceptional communication skills: You can clearly and concisely explain product details, answer questions, and leave a lasting positive impression on every customer.
Collaborative mindset: You thrive in a team environment and enjoy working together to achieve exceptional results.
Highly organized: You possess excellent time-management skills and a keen eye for detail, ensuring all customer interactions are efficient and accurate.
Writing pro: You can craft clear, concise, and professional emails that effectively address customer concerns.
Tech-savvy: You're comfortable using online CRM platforms like Gladly, Zendesk, or Gorgias to manage customer interactions efficiently.
If you're a passionate individual with a love for fashion and a dedication to providing exceptional customer service, we want to hear from you
Compensation and Benefits:
We offer a competitive compensation package and a dynamic work environment within a thriving fashion brand.
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