Dispatcher / Customer Support

Found in: Lensa US P 2 C2 - 3 weeks ago

Tulsa, United States Williams Plumbing Co Inc Full time

** Williams Plumbing & Drain**

** Dispatcher / Customer Support**

Tulsa, OK 74146

Who We Are

***********

We are a family owned and operated business that has been in business in Tulsa for over forty years. We believe in treating both our clients and our employees as if they are valuable, because they are Doing things with excellence is something we pride ourselves on, but we also believe in enjoying the work we do, as well as providing opportunities to learn and grow.

What We Offer

**************

- From $1 4 . 0 0 per hour

- Paid training

- A consistent schedule including occasional nights and weekends

- Medical and dental benefits

- Paid time off

- Paid holidays

- 401(k) Retirement planning options

- Additional bonuses and incentives based on job performance

- A team that feels like a family

Desired Skills and Experience

**************************

Prior dispatch and customer service experience a s well as phone experience preferred . We are also looking for someone who is organized, flexible, detail oriented and who has excellent communication skills. B ut a great attitude is the only non-negotiable requirement.

Why We Need You

*****************

Because w e believe in providing five star customer service, along with five star support for our field employees, we need a stellar Customer Liaison who genuinely care s about both the customer s and our technicians. The ideal candidate will l ook at this opportunity not just as a job but a career and a place to become a vital part of our team.

The Big Task

************

You will be an integral part of our office team as the crossroads position for our customer service and dispatch office and our team of field technicians. Y ou will assist our lead dispatcher in communicating with our team of technicians as well as helping our customer service representatives with both inbound and outbound calls . This position will also work with our service manager to manage the schedules of our team of specialists and tracking statistics for all field employees through daily reports.

Key Sub Tasks

*************

- Assign jobs and manage the whereabouts and background needs of our technicians in the fiel d

- Maintain communication with customers to keep them updated on the status of their service r equests

- Track and record stats and details for multiple necessary reports

- Assist lead dispatcher in obtaining permits and inspections and in managing GPS tracking for our company vehicles

- Accurately answer and resolve any customer concerns or issues

- Maintain and update our customer database with complete and accurate information.

- Assist with team projects and outgoing customer satisfaction calls.

- Participate in training and regular coaching sessions so that you grow and develop as a professional.

Summary

*********

If you want to be part of something bigger than just a job make this career move and find exactly what youre looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Williams Plumbing & Drain Service by visiting WilliamsPlumbing.com. When you're ready, please follow the directions at WilliamsPlumbing.com/employment to apply for this position.

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