Customer Service Rep/Planner

4 weeks ago


Tulsa, United States Paul Transportation Full time

**Customer Service Rep/Planner**

Tulsa - OK Full Time Paul Transportation is seeking to hire an experienced Customer Service/Planner. This individual will assist the Dispatch team with Load Planning and Driver Utilization. The individual must be able to work in a fast paced and dynamic environment, openly communicate, and contribute creative solutions to coordinate freight movements. The individual must work well in a team environment and **MUST** have prior experience with OTR trucking load planning/scheduling, dispatching and drivers hours of service.

**Essential Duties:**

* Must have the Capacity to plan drivers within DOT hours of service regulations

* Proactively communicate shipment details to customers and Driver Managers

* Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints.

* Call or email customer to book freight for asset trucks as well as brokerage division.

* Enter orders into system to include detailed, thorough information.

* Assist Rating Clerk as needed with rating orders.

* Assist Load Planners as needed.

* Assist Driver Managers by monitoring status of deliveries.

* Identify freight for other territories and drivers as needed.

* Secure freight from a defined call list to secure business for asset and brokerage divisions.

* Develop customer relationships.

* Develop broker relationships

* Run customer credit as required.

* Enter new customer or new shipper/consignee information as needed into system.

* Other duties as may be assigned.

**Qualification/Requirements:**

* Previous Customer Service & Planning experience in Transportation

* Ability to read and interpret documents such as operating and maintenance instructions and procedure manual.

* Ability to calculate figures and amounts.

* Excellent communication skills.

* Reliable attendance.

* Detailed Oriented

**You can send your resume to info@paulinc.com**

Email your resumes to info@paulinc.com


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