Customer Success Manager
3 weeks ago
**Location: Tulsa, OK. - This is a remote position for those already in Tulsa, OK or willing to relocate to Tulsa, OK**
We are a well-funded SaaS start-up in the compliance management, certification, and licensing space looking for an amazing Customer Success Manager (CSM) to join our growing team. This position is fully remote; however, there is a strong preference for candidates in Central and Eastern time zones. A comfortable, quiet working environment is required.
Who is the happiest and most successful in this role?
- You are a motivated, customer-driven professional who is passionate about building trusted relationships to maximize retention, ensure -product adoption and expansion, and nurture references and referrals.
- You can balance multiple responsibilities, effectively prioritize your work, and thrive in an ever-changing environment.
- You enjoy learning about new products, teaching others, and find satisfaction in problem-solving for your customers.
- You love a customer-facing role and appreciate that you can also spend time building what your customers need behind the scenes.
- You take ownership of your work, prefer working in a supportive, team environment, and you ask for help when you need it.
Responsibilities- Onboard new customers and maintain a world-class experience for existing customers.
- Be a primary point of contact for customers and continually greet them with a positive, customer-centric attitude.
- Ensure existing customers are effectively leveraging our products solutions to increase product adoption and build customer advocacy.
- Engage in regular, proactive outreach to customers in all stages of their journey - from initial onboarding to growth & expansion and through retention & renewal.
- Work closely with cross-functional teams to ensure an exceptional customer experience.
- Configure platforms for customers and explain how our platform's functionality can support their business needs.
- Manage multiple projects simultaneously and prioritize tasks to ensure timely delivery.
- Efficiently manage time to focus on essential activities to ensure internal and external stakeholder satisfaction.
Qualifications- Bachelor's degree and 3-8 years of experience in B2B customer-facing roles, such as Customer Success or Account Management
- Excellent multitasking and project management skills
- Well-organized, with high attention to detail, and ability to prioritize work
- Confident, high energy, self-motivated, and a true team player
- Possess strong phone, written, and verbal communication skills with excellent presentation skills
- Experience working with senior and executive-level customer contacts
- Demonstrated ability and desire to work and excel in a fast-paced environment
What we offer:
Competitive Salary: $70k
About Certemy
Certemy is the first instantly configurable SaaS automation platform for professional certification, licensing, and compliance management.
Our platform automates certification, licensing, and compliance management programs for professional boards, associations, and employers of credentialed professionals. We help these customers become more efficient, transparent, and agile while reducing IT costs.
Unlike custom solutions that are expensive to implement and change, Certemy enables rapid implementation and continuous change at an -affordable price. Learn more about Certemy at Workforce Compliance Software - License Tracking & Management.
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