Customer Success Manager

3 weeks ago

Tulsa, United States inTulsa Full time

*InTulsa is partnering with Certemy to find candidates for this exciting role in Tulsa*

**Location: Tulsa, OK.  This is a remote position for those already in Tulsa, OK or willing to relocate to Tulsa, OK**


We are a well-funded SaaS start-up in the compliance management, certification, and licensing space looking for an amazing Customer Success Manager (CSM) to join our growing team. This position is fully remote; however, there is a strong preference for candidates in Central and Eastern time zones. A comfortable, quiet working environment is required.


Who is the happiest and most successful in this role?
  • You are a motivated, customer-driven professional who is passionate about building trusted relationships to maximize retention, ensure product adoption and expansion, and nurture references and referrals.
  • You can balance multiple responsibilities, effectively prioritize your work, and thrive in an ever-changing environment.
  • You enjoy learning about new products, teaching others, and find satisfaction in problem-solving for your customers.
  • You love a customer-facing role and appreciate that you can also spend time building what your customers need behind the scenes.
  • You take ownership of your work, prefer working in a supportive, team environment, and you ask for help when you need it.

Responsibilities
  • Onboard new customers and maintain a world-class experience for existing customers.
  • Be a primary point of contact for customers and continually greet them with a positive, customer-centric attitude.
  • Ensure existing customers are effectively leveraging our products solutions to increase product adoption and build customer advocacy.
  • Engage in regular, proactive outreach to customers in all stages of their journey - from initial onboarding to growth & expansion and through retention & renewal.
  • Work closely with cross-functional teams to ensure an exceptional customer experience.
  • Configure platforms for customers and explain how our platform’s functionality can support their business needs.
  • Manage multiple projects simultaneously and prioritize tasks to ensure timely delivery.
  • Efficiently manage time to focus on essential activities to ensure internal and external stakeholder satisfaction.

Qualifications
  • Bachelor's degree and 3-8 years of experience in B2B customer-facing roles, such as Customer Success or Account Management
  • Excellent multitasking and project management skills
  • Well-organized, with high attention to detail, and ability to prioritize work
  • Confident, high energy, self-motivated, and a true team player
  • Possess strong phone, written, and verbal communication skills with excellent presentation skills
  • Experience working with senior and executive-level customer contacts
  • Demonstrated ability and desire to work and excel in a fast-paced environment

What we offer:
Competitive Salary: $70k

About Certemy
Certemy is the first instantly configurable SaaS automation platform for professional certification, licensing, and compliance management.
Our platform automates certification, licensing, and compliance management programs for professional boards, associations, and employers of credentialed professionals. We help these customers become more efficient, transparent, and agile while reducing IT costs.
Unlike custom solutions that are expensive to implement and change, Certemy enables rapid implementation and continuous change at an affordable price. Learn more about Certemy at Workforce Compliance Software | License Tracking & Management.
 

#Li-remote

  • Customer Success Manager

    2 weeks ago

    Tulsa, United States Intulsa Full time

    *InTulsa is partnering with Certemy to find candidates for this exciting role in Tulsa* **Location: Tulsa, OK.  This is a remote position for those already in Tulsa, OK or willing to relocate to Tulsa, OK** We are a well-funded SaaS start-up in the compliance management, certification, and licensing space looking for an amazing Customer Success Manager...

  • Customer Success Manager

    3 weeks ago

    Tulsa, United States inTulsa Full time

    *InTulsa is partnering with Certemy to find candidates for this exciting role in Tulsa* **Location: Tulsa, OK.  This is a remote position for those already in Tulsa, OK or willing to relocate to Tulsa, OK** We are a well-funded SaaS start-up in the compliance management, certification, and licensing space looking for an amazing Customer Success Manager...

  • Customer Account Manager

    1 week ago

    Tulsa, United States TAT Technologies Full time

    TAT-Limco is recognized as a world leader in the Aerospace Industry. As the premier choice for Heat Transfer manufacturing and MRO, TAT-Limco provides high-value alternatives to Commercial, Regional, and Rotary Aircraft customers worldwide.TAT-Limco is also a premier in the Defense Industry. As the preferred choice for Heat Transfer new manufacturing and...

  • Customer Account Manager

    2 days ago

    Tulsa, United States TAT Technologies Full time

    TAT-Limco is recognized as a world leader in the Aerospace Industry. As the premier choice for Heat Transfer manufacturing and MRO, TAT-Limco provides high-value alternatives to Commercial, Regional, and Rotary Aircraft customers worldwide.TAT-Limco is also a premier in the Defense Industry. As the preferred choice for Heat Transfer new manufacturing and...

  • Customer Account Manager

    3 hours ago

    Tulsa, United States TAT Technologies Full time

    TAT-Limco is recognized as a world leader in the Aerospace Industry. As the premier choice for Heat Transfer manufacturing and MRO, TAT-Limco provides high-value alternatives to Commercial, Regional, and Rotary Aircraft customers worldwide. TAT-Limco is also a premier in the Defense Industry. As the preferred choice for Heat Transfer new manufacturing and...

  • Customer Account Manager

    3 hours ago

    Tulsa, United States TAT Technologies Full time

    TAT-Limco is recognized as a world leader in the Aerospace Industry. As the premier choice for Heat Transfer manufacturing and MRO, TAT-Limco provides high-value alternatives to Commercial, Regional, and Rotary Aircraft customers worldwide. TAT-Limco is also a premier in the Defense Industry. As the preferred choice for Heat Transfer new manufacturing and...

  • Customer Account Manager

    6 days ago

    Tulsa, United States TAT Technologies Full time

    TAT-Limco is recognized as a world leader in the Aerospace Industry. As the premier choice for Heat Transfer manufacturing and MRO, TAT-Limco provides high-value alternatives to Commercial, Regional, and Rotary Aircraft customers worldwide. Please double check you have the right level of experience and qualifications by reading the full overview of this...

  • Customer Account Manager

    4 weeks ago

    Tulsa, United States TAT Technologies Ltd Full time

    Job DescriptionJob DescriptionTAT-Limco is recognized as a world leader in the Aerospace Industry. As the premier choice for Heat Transfer manufacturing and MRO, TAT-Limco provides high-value alternatives to Commercial, Regional, and Rotary Aircraft customers worldwide.TAT-Limco is also a premier in the Defense Industry. As the preferred choice for Heat...

  • Customer Service Specialist

    3 weeks ago

    Tulsa, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO023401 Showing 1 location **Job Details** **Description** **At Midwest, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...

  • Customer Account Manager

    4 weeks ago

    Tulsa, Oklahoma, United States TAT Technologies Ltd Full time

    TAT-Limco is recognized as a world leader in the Aerospace Industry. As the premier choice for Heat Transfer manufacturing and MRO, TAT-Limco provides high-value alternatives to Commercial, Regional, and Rotary Aircraft customers worldwide. TAT-Limco is also a premier in the Defense Industry. As the preferred choice for Heat Transfer new manufacturing and...

  • Customer Service Support

    1 day ago

    Tulsa, United States Volvo Group Full time

    We noticed that you are using a browser that is no longer supported by our system, to enjoy the full Volvo experience consider changing browser x ****Introduction**** Volvo Action Service at Volvo Trucks takes care of Volvo customers across Europe, by getting them back on the road, whenever they experience a breakdown of their vehicle. We follow up the...

  • Sales Manager

    3 weeks ago

    Tulsa, United States Paul Logistics, Inc. Full time

    Job DescriptionJob DescriptionDescription:Are you ready to embark on a thrilling career journey? Hop On for the Adventure of a Lifetime! Steer Your Future into High Gear! #TransportationTrailblazers. Look no further! At Paul Transportation we're not just building a team; we're fostering a family of achievers.We thrive on innovation, teamwork, and...

  • Customer Service Specialist

    1 week ago

    Tulsa, United States Fabricut Full time

    Job Type Full-time Description Answer incoming calls in a call-center atmosphere, solve problems, process orders, and provide exceptional service for customers. Answer incoming calls in a call-center atmosphere, solve problems, process orders, and provide exceptional service for customers. Essential Duties and Responsibilities Answer incoming calls, solve...

  • Customer Service Specialist

    4 weeks ago

    Tulsa, United States Fabricut, Inc Full time

    Job DescriptionJob DescriptionDescription:Answer incoming calls in a call-center atmosphere, solve problems, process orders, and provide exceptional service for customers.Answer incoming calls in a call-center atmosphere, solve problems, process orders, and provide exceptional service for customers.Essential Duties and ResponsibilitiesAnswer incoming calls,...

  • Customer Service Specialist

    3 days ago

    Tulsa, United States Fabricut Full time

    Job Type Full-time Description Answer incoming calls in a call-center atmosphere, solve problems, process orders, and provide exceptional service for customers. Answer incoming calls in a call-center atmosphere, solve problems, process orders, and provide exceptional service for customers. Essential Duties and Responsibilities Answer incoming calls, solve...

  • Customer Service Specialist

    1 week ago

    Tulsa, United States Fabricut Full time

    Job Type Full-time Description Answer incoming calls in a call-center atmosphere, solve problems, process orders, and provide exceptional service for customers. Answer incoming calls in a call-center atmosphere, solve problems, process orders, and provide exceptional service for customers. Essential Duties and Responsibilities Answer incoming calls, solve...

  • Life Insurance Intern

    3 weeks ago

    Tulsa, United States Farmers Insurance - Rob Irwin, District Manager Full time

    Job DescriptionJob DescriptionJoin our dynamic team at Rob Irwin's District Office, a leading provider of comprehensive life insurance solutions. We're dedicated to helping individuals and families protect their financial futures with innovative products and exceptional service. As an intern with us, you'll have the opportunity to gain valuable...

  • Director, Customer Engineering

    5 days ago

    Tulsa, United States SADA, An Insight company Full time

    Join SADA as a Director, Customer Engineering! Your Mission As a Director of Customer Engineering at SADA, you lead a team of Google Cloud Platform (GCP) and Professional Services (PS) technical sellers. You are a natural leader of technical-savvy and business-minded teams. You understand the end to end process of professional services sales and public cloud...

  • Customer Service/ iPM Trainer

    1 week ago

    Tulsa, United States Monash Health Full time

    Position Title Customer Service/ iPM Trainer Department HIS Admissions/Customer Service Location Monash Medical Centre Clayton * Customer Service/ iPM Trainer - 48 hours per fortnight * Locations: Monash Medical Centre - Clayton, Monash Children's Hospital and Moorabbin Hospitals. Health Information Services (HIS) has an exciting opportunity for a reliable...

  • Customer Service Specialist

    2 weeks ago

    Tulsa, United States Tulsa Tech Full time

    Position Type: Support 12-Month Date Posted: 3/11/2024 Location: Client Service Center Status: Full-Time / Non-Exempt Shift: Days Description: Deliver accurate information and enrollment services regarding Tulsa Tech's educational programs and services (i.e., Full-time, Short-Term, Continuing Education, Online, etc.) to ensure quality customer...