Service to sales

4 weeks ago


St Paul, United States Luther Mazda Full time

Job Title: Service to Sales Representative Company: Luther Brookdale Volkswagen Location: Brooklyn Center MN Are you passionate about providing exceptional customer service and ready to take on a new challenge in the automotive industry? Brookdale Volkswagen is seeking a dynamic and customer-focused individual to join our team as a Service to Sales Representative. In this role, you will play a crucial part in enhancing customer relationships, driving sales, and contributing to the overall success of our dealership. Responsibilities: Customer Relationship Management: Build and maintain strong relationships with current service customers. Act as a liaison between service and sales departments to ensure a seamless customer experience. Provide personalized attention to customer needs and preferences.

Sales Conversion: Identify potential sales opportunities among service customers. Proactively engage with service customers to discuss vehicle upgrades, trade-ins, and new models. Collaborate with the sales team to convert service customers into sales customers.

Product Knowledge: Stay up-to-date on Volkswagen products, features, and promotions. Effectively communicate product information to service customers to stimulate interest in new vehicles.

Customer Education: Educate service customers on the benefits of upgrading to a new Volkswagen model. Provide information on financing options, trade-in values, and incentives to facilitate the decision-making process.

Collaboration: Work closely with service advisors and sales team members to ensure a seamless transition for customers from service to sales. Collaborate with marketing and promotions teams to implement targeted campaigns for service-to-sales conversion.

Customer Satisfaction: Prioritize customer satisfaction and address any concerns or issues promptly. Strive to exceed customer expectations in both service and sales interactions.

Qualifications: Proven experience in customer service or sales within the automotive industry is preferred. Excellent communication and interpersonal skills. Strong negotiation and persuasion abilities. Knowledge of Volkswagen products and services is a plus. Self-motivated and results-driven with a focus on achieving sales targets. Ability to work collaboratively in a team-oriented environment. Benefits: Competitive salary with commission opportunities. Health, dental, and vision insurance. Employee discounts on vehicle purchases and services. Ongoing training and professional development opportunities. Positive and collaborative work environment.

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