Client Implementation Specialist

3 weeks ago

San Francisco, United States InfoSend, Inc. Full time
Job description

***REMOTE POSITION ONLY IN: CA, AZ, TX, IL, FL, GA, UT, OR, MI and NV. OTHER STATES WILL NOT BE CONSIDERED***

Get to Know Us

InfoSend has been a trusted provider of cutting-edge eBilling, ePayment, Data Processing, BillPrint & Mail services since 1996. Our services are designed to help organizations simplify their processes and streamline their operations. With strong presence in CA, TX, FL, IL, and MA, we are expanding rapidly and attracting top talent from across the country. Our team of over 230 dedicated professionals includes many long-term employees who are committed to delivering exceptional results for our clients.

At InfoSend, we pride ourselves on fostering a culture of belonging and inspiration. We believe in creating an environment where employees can thrive, achieve their full potential, and build fulfilling careers. We are deeply committed to diversity, collaboration, growth, and mobility, and we work hard to create an inclusive workplace where everyone can feel valued and respected. Join us today and become part of a team that is changing the game in the world of eBilling and beyond.

The Role

The primary responsibility of the Client Implementation Specialist is to supervise client implementations using various data formats, such as PDF, CSV, and XML files, while scrutinizing data to guarantee a systematic approach to allocating tasks to the IT department. The Client Implementation Specialist also delivers initial support to both new and existing clients to ensure that they uphold high-quality standards after launching their projects. This comprises working together with clients to address any issues with current applications and fulfilling new modification requests for existing programs. Furthermore, the Client Implementation Specialist gives priority to resolving internal issues that clients may encounter.

Hours: Monday-Friday 8:30am-5:00pm PST

What we offer:
  • Medical, dental, vision, and life insurance
  • Supplemental Insurance
  • Flexible Spending Account
  • 401(k) with generous company match
  • Bonus Opportunity
  • PTO, Sick and Holiday Pay
  • Work-life Balance
  • Opportunity for growth
  • Employee Assistance Program
  • Stability
Responsibilities:
  • Manage multiple new client implementations per month as well as provide front line support to existing clients.
  • Work with various internal departments and ensure critical tasks are executed to the highest standard of quality.
  • Client implementations- managing entry-level projects and ensuring that our IT department is given tasks in a logical and efficient manner to reduce project costs. Currently all implementations are performed for our offices so travel to the client's site is not required (but could be required occasionally). Implementations may include long-term projects for new clients or short-term/one-off projects to meet specific client or internal objectives.
  • Managing and strengthening relationships with clients, answering questions, resolving issues, and completing other tasks in a professional timely manner.
  • Client Support- providing front-line support to existing clients to ensure that high quality standards are maintained after project launch. This includes working with clients to resolve issues with current applications, as well as handling new requests for modifications to existing programs. Account Manager will also focus on internal issues for clients as they arise.
  • Managing and implementing short-term and one-off projects accurately and on-time to effectively meet client and company expectations
  • Meeting with the Client Services team regularly and providing feedback to the Director of Client Services on project progress and ideas to make the team more successful
  • Communicating with sales staff if there is the potential to cross sell other services to an existing client or if a client may be looking at other providers
  • Other duties as assigned.
Qualifications:
  • Excellent verbal and written communication skills; ability to write in a polished and professional manner
  • Great character, loyalty, and honesty
  • Team player, ability to work well with others
  • Strong work ethic and the desire to be great at what you do
  • A sense of urgency and ability to multi-task, prioritize and meet competing deadlines
  • Organized and detail oriented, complete tasks in an accurate, meticulous and careful manner
  • Strongly preferred Tech and/or Data Experience; including analyzing and interpreting XML's; CSV's
  • Must be proficient in Microsoft Word, Excel, PowerPoint, and working in a corporate network
  • Must be proficient in general internet usage
  • Experience working with Adobe Creative Suite preferred

Job Type: Full-time

Pay: $22.00-$26.00/Hr.

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