ServiceNow Implementation Specialist

3 weeks ago

San Francisco, United States Zencon Group Full time

The ServiceNow Implementation Specialist will:

  • Work on and be responsible for complex software applications research, development, conversion, and installation of ServiceNow Core (Out of the Box) and Custom applications (Digitizing business processes & Task automation)
  • Work with business stakeholders to troubleshoot application and integration issues
  • Develop solutions for new ideas/demands and to non-recurring problems by analyzing, interpreting, and evaluating various precedents and data and conduct "walkthroughs " for proposed solutions to systems problems
  • Develop related activities/phases of multiple complex projects/initiatives in parallel to successfully delivering ITSM/IT Business Management (ITBM) and custom solutions to achieve organizational goals and improve efficiencies
  • Lead technical development of additional module implementations within ServiceNow, including
  • POC design, process modeling and gap analysis and mitigation
  • Provide programming/scripting and/or reverse engineering of the following:
  • Angular JS/HTML/CSS/AJAX
  • Client Side and Server-Side Scripting
  • Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, ACLs, UI Scripts

Experience:

  • The ServiceNow Implementation Specialist must have: Experience with ServiceNow client and server-side JavaScript and the ServiceNow scripted APIs using scripted Web-Services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP, WSDL, JAXWS, SSO-SAML Setup and Integration of ServiceNow with third party systems/applications
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience with development and implementation of ServiceNow ITSM & ITBM core modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Project Portfolio Suites of application (PPS)


License and Certification:

  • ServiceNow Administrator Certification (CSA)
  • ServiceNow Implementation Specialist Certification (CIS)
  • ServiceNow Certified Application Developer


Desirable Qualifications:

  • Four full ServiceNow Application Development life cycle performing advanced ServiceNow configuration and development on ServiceNow Madrid or newer releases
  • ITIL® Foundation Certification
  • Experience with ServiceNow ITOM and Orchestration to automate complex multi-system tasks on remote servers using ServiceNow Orchestration which extends the workflow.

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