Implementation and Training Specialist

4 weeks ago

San Francisco, United States WUWTA Full time

About the job

WUWTA (“What Do You Want To Talk About”) is seeking a highly motivated and skilled Implementation and Training Specialist to join our growing smart app company. This individual will be responsible for client onboarding, training users, monitoring success, and providing ongoing support and coaching to help clients achieve success with the platform.


WUWTA is a cloud-based, smart app that:

  • Engages patients
  • Bonds them with their doctor
  • Enables more involvement in their treatment plan
  • Creates a sense of personal healthcare outcomes ownership
  • Increases operational efficiency


WUWTA produces the kind of excellent patient experience that engenders 5-star reviews, heightens positive awareness, and drives the traffic that leads to market dominance.


Responsibilities:

  • Assisting with client onboarding upon receiving a signed agreement to collect all necessary details and other information required to customize their WUWTA platform.
  • Following the project plan for each client, and completing the tasks that are needed in order to maintain timely delivery.
  • Communicating with clients throughout the build process to obtain feedback and approvals.
  • Tailoring the platform based on clients’ individual needs and specifications. Ie: Message Types and Instructions.
  • Educating clients on how to use the platform and features.
  • Ensuring that the project team is aware of key deliverables and project milestones.
  • Answering questions from clients after going live with the platform to ensure success.


Requirements:

  • 3-5 years experience in software implementation and training in any type of business (healthcare is a plus)
  • Experience in account management
  • Proficient in working with Google Suite (Docs, Sheets, etc.) (or the Microsoft Office Suite)
  • Experience working with project management & CRM tools (Wrike, Salesforce, or similar)
  • Ability to effectively organize and prioritize tasks and maintain a standard workflow
  • Strong verbal/written communication and listening skills, as we are interacting with clients/customers daily
  • Independent self-starter with the ability to work independently or as a team
  • Flexible with a high tolerance for ambiguity and change
  • Ability to work with a strong sense of urgency when needed


What We Offer:

  • Friendly, supportive, and adventurous environment with a team of engaged colleagues.
  • A casual, comfortable, and professional work environment.
  • A comprehensive, industry-leading benefits package.
  • Opportunities to connect with and learn from colleagues and partners from around the world.


We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a great place to work.


To apply, please submit your resume/application here:


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