P&C Admin

Job Description

People & Culture HR Administrator

Key Responsibilities:

Functional Expertise

Working collaboratively with the Store Management Team and the Store P&C Business Partner, to deliver the people agenda in Store. This is a generalist role, responsible for all day-to-day P&C administrative activity, with particular focus on:

Recruitment

* Support the Retail Management team with recruitment administration
* Carry out the pre interview recruitment activity required for Retail Assistant/ non-management roles including uploading/ advertising roles, screening, interview coordination and candidate contact
* In conjunction with the Retail Management team, complete the relevant right to work checks and documentation retention steps
* Deliver a consistent and engaging candidate experience through the recruitment administration process
* Administer the applicant tracking system to include role creation, candidate response and onboarding steps
* Liaise with third party contacts for graduate, work placement and/ or temporary resource as required
* Participate in recruitment and selection activities for seasonal recruitment events

Onboarding and Induction

* Administer the onboarding process including contract / offer preparation and payroll / systems set up
* Complete the appropriate administrative checks
* Organize the relevant workwear and lanyards for new starters
* Participate in the delivery of the Primark Induction/ Welcome event for new starters in partnership with the Retail Management team

Resource Planning

* Responsible for the maintenance of people data in the resource planning tool including adding/ removing joiners and leavers, printing weekly rotas and collating overtime
* Communicate rotas and schedules to colleagues (checking that shifts/ overtime allow for regulatory breaks)
* Administer holiday requests in line with Country regulatory requirements
* Periodically review holiday balances to ensure colleagues are actively booking holiday
* Provide weekly absence reports to Retail Management for review
* Support the administration process for Colleague store transfers as required

Payroll

* Set up new starters/remove leavers on the payroll system and work with third party payroll provider
* Complete the daily and weekly payroll activities including a review of the T&A and resolution of any errors with the relevant Colleagues/Managers
* Update the T&A/payroll system with relevant absence information and ensure documentation is received and processed in accordance with Country Regulations
* Process any payroll adjustments and changes
* Work with the P&C Business Partner to administer any levy / subsidy payments
* Act as a point of contact for Colleague queries and resolve any issues or concerns

Training & Development

* Support the delivery of core learning programs via learning platforms and maintain records of learning activity
* Maintenance of mandatory learning activity records e.g. first aid, data protection
* Carry out administration support for Retail Assistant Succession planning for Retail Management roles

Engagement & Well-being

* In partnership with the Retail Management team proactively support implementation of events and activities that drive engagement, wellbeing, and a positive Primark culture in store
* Responsible for updating all engagement and wellbeing communication on the in-store Notice Boards and in store meeting huddles
* Schedule the listening group meetings and support the Store Manager in preparing for and responding to colleagues
* Provide administrative support for store recognition activities, including nominations and Store Manager review
* Encourage participation in the Primark Engagement Survey and collate completion rates
* Support Retail Management to hold colleague conversations on health or well-being issues

Performance Management (MYP)

* Collate completion of the mid-year and end of year Make Your Primark review process
* Provide support to the Retail Management team on the probationary period and performance review process and encourage a culture of feedback
* Support the Retail Management team in the administration of the performance review process
* Prepare template documentation for the Retail Management team for Probationary periods and Performance Improvement Plans (PIPs)

Talent & Succession

* Carry out administration support for Retail Assistant Succession planning for Retail Management roles
* Provide administrative support during the Retail Management talent review process

Employee Relations

* Maintain colleague records (paper and electronic) in accordance with Country regulations (GDPR / Data Protection guidelines)
* Support Retail Management as a first point of contact on people procedures and absence queries
* Preparing template documentation required for ER investigation and outcomes
* Responsible for tracking ER cases and recording progress

Reporting & KPIs

* Maintain the people systems that provide reporting and analysis to the Store Manager on people measures and KPIs
* Support with completion of Store, Area and Central Office reporting
* Administer and collate data from colleague exit interviews
* Administer leavers process including the return of Company property
* Participate in store audit procedures

Business Alignment & Change

* Demonstrate an understanding of the overall P&C strategy and purpose
* Maintain relationships with the Central P&C team and network effectively with the wider P&C community to share best practice

Commercial and Business Impact

* Develop understanding of store commercial performance and customer experience
* Deliver against company expectations and policy, ensuring good governance and best practice is in place, compliance with regulations and mitigation of risk to the business
* Review the administrative aspects of P&C in store and make recommendations where efficiency gains are identified

Behavioral Competencies

Decision Making

* Apply experience and relevant information to support day to day P&C advice and decision making

Self-Direction and Agility

* Promote a culture of inclusion, optimism, enthusiasm, and mutual support.
* Demonstrate resilience and tenacity to overcome any barriers with a flexible and agile approach to changing business needs
* Strong organization skills and a natural self-starter

Customer Experience

* Demonstrate a high level of trust, collaboration, confidentiality, and diplomacy with all Colleagues in the store

Innovation

* Encourage a culture of continuous improvement and openness to change

Technical Requirements of the Role-holder

* Experience working as a P&C Administrator or similar role
* Attention to detail and accuracy
* Excellent organizational skills, with the ability to prioritize well and be flexible in a fast-paced environment with changing demands
* Strong communication skills (written and verbal) and effective in communicating clearly and persuasively
* Working knowledge of employment legislation and best practice
* Good analytical and problem-solving skills and an interest in developing commercial acumen
* Retail sector experience desirable