Facility Solutions Manager

Found in: Appcast Linkedin GBL C2 - 3 weeks ago

Charlotte, United States City Wide Facility Solutions Full time
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in (enter location).

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client
  • Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics
  • Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
  • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
  • Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
  • Ensure adequate (internal and external) staffing needs to service clients
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
  • Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
  • Schedule each non-routine activity in client facilities using Outlook
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
  • Notify Sales Executives of potential accounts in your territory, especially new construction
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
  • Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

  • 3+ years outside B2B account management experience, building maintenance or facility management preferred but not required
  • 3+ years track record of success in a client retention role, with goals and metrics to support
  • Highly detail-oriented and excellent follow-through on commitments
  • Positive and outgoing personality; great at building relationships
  • Excellent verbal and strong written communication skills
  • Proficient in Microsoft Office and knowledge of CRM database
  • Ability to travel on a daily basis to client locations

Benefits

  • Health Care Plan (Medical)
  • Retirement Plan (401k)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Wellness Resources
  • Cell Phone
  • Car Allowance
  • Uncapped Commissions

  • Facility Solutions Manager

    3 weeks ago

    Charlotte, United States City Wide Facility Solutions Full time

    Job DescriptionJob DescriptionAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in (enter...

  • Facility Solutions Manager

    Found in: Resume Library US A2 - 2 weeks ago

    Charlotte, North Carolina, United States City Wide Facility Solutions Full time

    Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide! City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in (enter location). The Facility Solutions...

  • Account Manager

    2 weeks ago

    Charlotte, United States City Wide Facility Solutions Full time

    Job DescriptionJob DescriptionAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!City Wide Facility Solutions is actively seeking an Account Manager for our Franchise location in Charlotte, NC.The Account Manager...

  • Account Manager

    Found in: Resume Library US A2 - 2 weeks ago

    Charlotte, North Carolina, United States City Wide Facility Solutions Full time

    Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide! City Wide Facility Solutions is actively seeking an Account Manager for our Franchise location in Charlotte, NC. The Account Manager is responsible for the...

  • Workplace Solutions Salesperson

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Charlotte, United States Alchemy Global Talent Solutions Full time

    A fantastic opportunity has become available to work for a highly reputable Moving & Relocation company based in Charlotte, NCThey are looking for an experienced Workplace Solutions Salesperson to join their well-established team.Responsibilities:Market and acquire new clients for the moving and relocation industry.Create a network of relationships by...

  • Senior Facility Manager

    4 hours ago

    Charlotte, United States JLL Full time

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • Regional Facilities Manager

    2 days ago

    Charlotte, United States JLL Full time

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • Regional Facilities Manager

    2 days ago

    Charlotte, United States Jones Lange Lasalle, Inc. Full time

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most Facilities Manager, Manager, Facilities, Regional, Operations, Management, Property Management, Business...

  • Senior Facility Manager

    2 hours ago

    Charlotte, United States Jones Lange Lasalle, Inc. Full time

    Property Operations Management:Oversee the day-to-day operations of commercial properties, ensuring efficient functioning of facilities, equipment, and systems. Develop and implement proactive maintenance programs to enhance property reliability and Manager, Facility, Operations, Senior, Leadership, Project Management, Property Management

  • Commercial Moving Solutions Expert

    2 weeks ago

    Charlotte, United States Alchemy Global Talent Solutions Full time

    Alchemy is helping a moving professional find a Commercial Moving Solutions Expert in Charlotte, NC.The Commercial Moving Solutions Expert is in charge of locating and generating new business opportunities for the company. They work together with the marketing and sales teams to create and carry out strategies that will boost the company's customer base and...

  • Commercial Moving Solutions Expert

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Charlotte, United States Alchemy Global Talent Solutions Full time

    Alchemy is helping a moving professional find a Commercial Moving Solutions Expert in Charlotte, NC.The Commercial Moving Solutions Expert is in charge of locating and generating new business opportunities for the company. They work together with the marketing and sales teams to create and carry out strategies that will boost the company's customer base and...

  • Project Manager

    2 days ago

    Charlotte, United States SIEMENS AG Full time

    Project Manager Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generat Project Manager, Solutions, Systems, Industrial, Manager, Project Management

  • Senior Project Manager

    2 weeks ago

    Charlotte, United States 23rd Group, LLC Full time

    Job DescriptionJob Description23rd Group is a facilities management organization that offers general maintenance, project management and construction related services to multi-location commercial Clients. 23rd Group’s commitment to improving the process for routine facility maintenance challenges, reducing costs, and always delivering superior customer...

  • Dispatch Associate I

    2 days ago

    Charlotte, United States TopHAT Logistical Solutions Full time

    Overview TopHAT Logistical Solutions, a division of Atlas Logistics, spans coverage across the United States and Canada. TopHAT is a full service "white glove" delivery company specializing in final mile, dedicated delivery. We provide world class service for retail customers coast to coast. TopHAT has been a leading service provider for over 12 years and...

  • Senior Solutions Consultant

    4 days ago

    Charlotte, United States SymphonyAI Full time

    Introduction: At SymphonyAI, we thrive on a culture that embodies innovation at speed, a relentless customer focus, targeted performance, and a commitment to being unified as one. We are an enterprise AI SaaS company transforming the worlds largest industries with packaged AI solutions including Financial Services, Retail/CPG, Manufacturing, and Media. As we...

  • Sr. Solutions Architect

    2 weeks ago

    Charlotte, United States Union Full time

    Job DescriptionJob DescriptionUnion's Technology Department is excited to open an opportunity for a Sr. Solutions Architect who will lead a subset of the agency’s high-performance products and designated team of developers. This role will work with the client's IT and Marketing teams to manage the business and technical requirements related to the...

  • Sr. Solutions Architect

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Charlotte, United States Union (Joins Valtech) Full time

    Union's Technology Department is excited to open an opportunity for a Sr. Solutions Architect who will lead a subset of the agency's high-performance products and designated team of developers. This role will work with the client's IT and Marketing teams to manage the business and technical requirements related to the product. A strong understanding of...

  • Dispatch Associate I

    1 week ago

    Charlotte, United States TopHAT Logistical Solutions Full time

    Overview: TopHAT Logistical Solutions, a division of Atlas Logistics, spans coverage across the United States and Canada. TopHAT is a full service white glove delivery company specializing in final mile, dedicated delivery. We provide world class service for retail customers coast to coast. TopHAT has been a leading service provider for over 12 years and...

  • Mission Critical Facilities Project Manager, Specialist

    Found in: beBee jobs US - 4 days ago

    Charlotte, North Carolina, United States Vanguard Full time

    The Enterprise Data Center Operations Team, within Global Technology Operations, has an exciting new opportunity to join the team as a Mission Critical Facilities Project Manager. Our core purpose within the team is "Global management and oversight of our Data Centers, providing industry expertise to ensure a secure, operational, and resilient physical...

  • Senior Solutions Architect

    Found in: beBee jobs US - 2 weeks ago

    Charlotte, North Carolina, United States Cedar Fair - Charlotte Full time

    Overview: Cedar Fair is seeking a Senior Solutions Architect at our Corporate Charlotte office. The Senior Solutions Architect's primary purpose is to design and develop effective, scalable, and integrated technology solutions, architecture guidelines that meet business needs, uncovers operational gaps and align with strategic goals. Responsibilities:...