Technical Support Engineer
Found in: Resume Library US A2 - 1 week ago
HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.
Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today
Responsibilities:
The Technical Support Engineer provides IT support, including major project involvement with server, network, and database solutions. As a Technical Support Engineer you will:
Deliver timely remote and onsite technical support for end users via phone, email, and IM, including implementing corrective solutions
Attain a high first level call closure rate by using a wide range of remote software tools to troubleshoot and resolve desktop, server, and network problems
Train users on various technologies
Work with outside vendors to coordinate efforts towards supporting business initiatives
Develop and maintain formalized documentation to assist in quickly closing calls, including Help Desk Procedures, tech tips, and knowledge bases
Build and configure desktops, laptops, and tablets
Administer Active Directory and Exchange accounts
Qualifications:
Qualifications
High school diploma or equivalent
1+ years of work experience in a fast-paced Helpdesk, working on a variety of items
Proficiency in Windows desktop operating systems, Microsoft Office, and Active Directory
Proficiency with Laptops, Desktops, and Tablets
Proficiency in hardware and application software including, but not limited to, VPN, network printers/copiers, Outlook, network connectivity, and PC hardware repair and upgrades
Solid foundational understanding of networking concepts
Experience with basic server troubleshooting
Experience with Active Directory Security Administration and Group Policy
Working knowledge of networking technologies
Demonstrated ability to adapt to new technologies driven by customer projects
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