Customer Technical Support

7 days ago

Troy, United States Trystar Inc Full time
Job DescriptionJob Description

Job Title: Customer Technical Support – Sr. Estimator

Job Description:

Trystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day.

Trystar’s team members are our most important asset, and this position plays a critical role in achieving our strategic objectives. As a Customer Technical Support – Sr. Estimator, you will support the Customer Experience and Sales teams. In this role you will develop tools and processes to support the enterprise in creating proposals for custom solutions. You will have the opportunity to support all products that Trystar offers and grow your knowledge as our product offerings expand. This is a fantastic opportunity for a talented and motivated individual who is eager to share their knowledge with others and take the next step in their career.

We are looking for people who believe in our guiding principles and values of:
  • Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
  • Integrity – We’re honest, transparent, and committed to doing what’s right.
  • Customer focus – We have relentless focus on our customers and their success.
  • Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
  • Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
  • Champion change – We know adaptation and improvement are requirements to survive and to thrive.
  • Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.


In this role you will get to:
  • Maintain expert level of product knowledge and applications
  • Review data and determine type of materials or equipment requirements, utilizing knowledge of products to be manufactured, services to be performed, or type of structure to be built by reading riser diagrams, blueprints, and one-lines
  • Develop, maintain and enhance tools to aid in custom solution estimating
  • Work across internal processes to maintain up-to-date information required for estimating
  • Work directly with Customer Experience team members to resolve customer inquiries
  • Collect and analyze escalation request data to identify opportunities for continuous improvement
Job Requirements:

Basic Qualifications

  • 5 years of experience within academic, military, or corporate business environment
  • Strong ability to read and understand electrical power and control drawings / diagrams
  • Strong ability to read and understand mechanical and HVAC drawings / diagrams
  • Ability to use digital tools to capture and respond to customer requests
  • Experience in Sales/Cost Estimating role a plus

Additional Qualifications

  • Engineering Degree or Level 3 Technical/Vocational (i.e., Master Electrician)
  • Customer Service or Sales Support experience
  • Highly motivated, passionate, with exceptional written and verbal communications skills
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
  • High comfort level establishing and growing relationships with customers, partners and internally
  • Strong ability to effectively learn technical products, services and solutions and readily apply new knowledge is required
  • Continuous improvement mindset

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