Dispatch Manager

1 month ago


Rockville Maryland, United States F.H. Furr Full time
Overview:
Who/What Are We Looking For?  

 

The Dispatch Manager is responsible for building a strong team and shaping a positive experience for both our employees and our customers. The Dispatch Manager will ensure that our Dispatchers are meeting their goals and will use effective management skills for interviewing, hiring, training, and retaining employees. 

 

Essential Duties & Responsibilities: 

 

Responsible for coaching and developing team members, including setting performance goals and objectives 

Conduct performance evaluations for employees, address employee issues, and deliver corrective action as needed 

Assist with the hiring and training of new employees 

Assist the team during high volume call times and peak season  

Communicate policy updates to employees through team meetings 

Document all coaching/development sessions in a timely manner 

Manage the day-to-day operations of the team, including daily administrative duties such as timecard administration and payroll, as required 

Manage escalated customer issues and work directly with customers to bring about resolution in a timely and efficient manner 

Other related duties and responsibilities as assigned and/or required 

 

 

Qualifications:  

 

2-5 years Customer Service/Call Center/Dispatch experience  

Minimum one year of management or supervisory experience; call center or dispatch experience preferred  

Demonstrate coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness  

Leadership skills to effectively develop, lead, inspire and motivate a high performing team  

Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relations problems  

Detail oriented, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules  

Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes  

Ability to work a flexible schedule to meet the needs of the business and performance requirements  

 

  

Who Are We? 

F. H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best" 

43-year-old residential home services business with over 750 employees spread across 9 offices   

Service Northern Virginia, Southern Maryland, and DC out of our Manassas, VA main office 

 

 

What Do We Have? 

Top-notch facilities/office environment 

Excellent support staff 

Job stability 

Great compensation 

Industry-leading benefits package 

Room for growth and improvement 

Forward-thinking management team 

 

    

Benefits Offered:  

 

Competitive salary with great bonus potential 

Family atmosphere with a welcoming team and great resources 

Company-paid Medical, Dental, and Vision Insurance  

401(K) with a company match  

Company-paid Long-Term Disability Insurance  

Company-paid life insurance policy  

Short term disability and voluntary life insurance  

Paid Vacations, Holidays, and Sick days 

 

F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law. 


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