Distribution Operations Specialist

Found in: Resume Library US A2 - 1 week ago


Irving Texas, United States Expeditors Full time
Job Description

Position Title: Distribution Operations Specialist

Reporting Structure: - Distribution Supervisor - Warehouse/Office -> Distribution Operations Manager -> Distribution Manager -> District Manager

Scope of Position: The Distribution Operations Specialist is responsible for ensuring accurate and efficient daily operations of all distribution accounts. This role combines warehouse responsibilities with customer service support.

Temperature controlled Warehouse

Schedule: Monday - Friday 8am- 5pm

Responsibilities:

1. Warehouse Operations:

   - Repack or re-box cases per customer instructions. Operate shrink-wrap machine if required.

   - Receive, count, and inspect inbound shipments accurately.

   - Safely unload shipments and move products to appropriate storage locations, utilizing forklift if qualified.

   - Maximize space usage in storage areas and ensure proper stock rotation.

   - Pick orders accurately and transport them to shipping locations using material handling equipment.

   - Verify outbound shipments for accuracy and completeness.

   - Maintain equipment and assigned areas in a neat, clean, and orderly fashion.

   - Keep accurate inventory records, assist in physical inventories, and cycle counts.

   - Repack or re-box cases per customer instructions. Operate shrink-wrap machine if required.

   - Must be able to lead, train and coordinate warehouse contract labor to execute all functions according to Expeditors operational excellence expectations

2. Customer Service Support:

   - Process and input customer orders and distribution accounts accurately.

   - Generate necessary paperwork and information for work orders.

   - Run stock reports to check product availability.

   - Provide accurate and timely daily operational reports.

   - Conduct invoicing and handle billings with associated documentation.

   - Coordinate special shipping requests with relevant departments.

   - Trace orders and notify customers of any updates.

   - Maintain excellent working relationships with customers, promptly responding to inquiries and resolving complaints.

   - Handle returned merchandise efficiently and ensure proper credit is given to the customer.

   - Assist with clerical tasks, filing, and research.

   - Support DST Supervisor in keeping and updating SOPs, process checklists and training guides


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