End User Support Engineer

2 weeks ago


Duluth Georgia, United States National Vision Full time
Job Description

The role assists corporate and retail store end users with technical support of desktop computers, laptop computers, applications, and related technology which includes specification, installation, and testing of computer systems and peripherals technology. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

What Would You Do? The Specifics.

Assists staff with the installation, configuration, and ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.

Works with corporate end users and IT Operations staff responding to trouble ticket actions to determine and resolve problems with end user computer equipment.

Sets up and maintains demo equipment.

Configures mobile devices and mobile email; assists with troubleshooting.

Researches and tests new equipment to train oneself.

Maintains stock of equipment. Purchases equipment when necessary. Generates, ensures and tracks asset tags for equipment.

Generates and ensures closure of warranty support tickets.

Assists in maintaining shipping equipment in the Distribution Center.

Deploys, manages and runs reports of Druva Systems.

Coordinates with vendors to ensure correct store build with proper equipment.

Replaces and updates existing store workstations and ensures they are imaged.

Ensures desktop/laptop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

Trains and orients corporate end users on use of hardware and software.



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