Operations Lead

2 weeks ago


New York County New York, United States Publicis CoLab Full time
Job Description

The Operations Lead is a part of our Global Production team and will be the single point of contact (SPOC) to our client's global content studios. This role is responsible for keeping our Publicis teams connected with our client and is responsible for managing and integrating processes across Global Studio AOR intersections and internal Publicis teams to create consistency and quality services that power satisfaction, meet business requirements, and balance client and agency economics.

Key responsibilities include:

Leads daily meetings with client marketers and internal stakeholders

Leads project management of studio work supporting global studio teams creating marketing Emails, IVAs, banners, iPDFs and print materials for multiple client brands

Structures and co-ordinates internal and external status/ touch points- fostering effective communication and collaboration among COE Leads, HUB Leads, Production Engagement Leads (PELs) and relevant Client stakeholders when necessary.

Defines and implements new ways of working to streamline content studio production processes from handoff through to delivery

Responsible for global reporting, scope monitoring and ad-hoc budgeting 

Ensures Standard Operating Procedures (SOPs) and best practice documentation is enforced and continually maintained/optimized

Develops, onboards and manages resource staffing plans in partnership with global hub teams

Drives risk mitigation by identifying and communicating quality, budget, and timeline impacts   

Manages direct and indirect reports throughout the global operations

This role is hybrid - 3 days/week on-site within our 375 Hudson Street, NY studio



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