Director/Sr. Director of Retail and Operations

2 weeks ago

New York County New York, United States Christian Dior Perfumes Full time
Job Description

As the Director/Sr. Director of Retail and Operations for Parfums Christian Dior, this role is pivotal in executing the rollout of the direct retail strategy, including new openings and optimizing by-door performance and operations. Responsibilities include preparing for and leading openings, driving sales and managing financial performance, operational excellence, fostering a unified, collaborative, and innovative store culture, leading recruitment, development, and retail team animation, contributing to strategic planning, and overseeing client experience and relationships.

Key Responsibilities:

Lead pop-up and new openings, partnering across departments to prepare and execute seamlessly.Spearhead pre-opening / closing meetings and take leadership of set up and break down.

Lead recruitment for store managers, ensuring a unified and motivated team across the direct network

Drive store performance and ensure commitment to brand excellence.Monitor business and client KPIs across direct network, partnering with store managers to create action plans for growth.

Participate in budgeting and strategic development to exceed targets.

Manage by-door P&Ls, aligning strategies with initial retail budgeting targets.

Play a pivotal role in the assortment process, contributing insights for a competitive retail offering.

Work closely with store teams to enhance product presentation and optimize sell-through.

Coach management teams to ensure alignment with company goals and to cultivate an engaged, innovative store culture that promotes continuous improvement.

Oversee all aspects of retail operations, from openings to inventory management.Ensure operational excellence by setting operational standards and driving accountability with store teams in compliance with policies and procedures.

Serve as field-based expert and champion for store operations, driving implementation of new tools and initiatives, providing feedback for evolution and improvement.

Recruit and manage the corporate and field operations team in support of the direct roadmap evolution

Stay attuned to market trends, sharing strategic insights with store teams, leadership, and Paris partners.

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