Manager, IT Support Services
3 weeks ago
The Opportunity
The Manager, IT Support Services reports to the KTX Director, IT Support Services. The
Manager, IT Support Services is responsible for leading a team of senior technicians and technicians responsible for supporting and maintaining IT systems and services. In addition, this role is responsible for Tier 1 and Tier 2 support, plus Tier 3 support including New Employee Onboarding, Event Equipment Support, Board Equipment Support, Device Standards, Internal/External Metrics, Communications and Training, IT Audit and Vendor Management. The Manager is the escalation point for technical problem resolution for the Sr. Technician and Technicians.
Key Responsibilities
Functional Management
● Supervises IT Support Services staff and manages day to day workload and support of IT systems and services.
● Assists with the development of IT policies, procedures, and guidelines for the
management of all aspects of IT systems and services, risk mitigation, business
continuity, and operational support.
● Oversees Tier 1 and Tier 2 technical support including the installation and
troubleshooting of (client, cloud, and network based) software, technology related
hardware and peripheral devices, new hardware deployment, device imaging and
documentation.
● Provides Tier 3 technical support including New Employee Onboarding, Event
Equipment Support, Board Equipment Support, Device Standards, Internal/External
Metrics, Communications and Training, IT Audit and Vendor Management and is the
escalation point for technical problem resolution for the Sr. Technician and Technicians.
● Develops working knowledge of IT systems and services in order to provide support to internal customers with a strong focus on high quality customer service.
● Reviews and recommends technical solutions and potential improvements to resolve issues, prevent recurrence of problems, or improve reliability.
● Serves as lead for technology projects including asset audit, active directory migrations, school openings, laptop refreshes, device rollout.
● Oversees asset management.
● Assists in the development of the IT Support Services operating budget.
● Builds a collaborative relationship with departments, faculty, school leaders, and other key stakeholders.
Service Delivery
● Assists with the development and implementation of IT Support Services standards,
metrics, Service Level Agreements (SLAs), Key Performance Indicators (KPIs),
documentation, communications, and training.
● Manages and oversees workload to meet established SLAs and KPIs.
● Evaluates and interprets requirements of key business stakeholders and end users to develop and implement solutions.
● Resolves IT systems and services related issues, service requests and problems within established parameters.
● Provides status updates to stakeholders that adhere to organizational and
departmental communication guidelines.
● Develops working knowledge of IT industry best practices for continuous service
improvement including reviewing and adapting knowledge base and procedures.
● Provides progress reporting for all assigned projects including estimates, risk analysis, and time spent.
Staff and Leadership Development
● Manages the development of SMART goals and conducts the annual performance
review process for staff.
● Leads, trains and develops staff for maximum effectiveness.
● Contributes to team goals for talent development, diversity and inclusion.
● Works in accordance with KIPP Texas corporate policies and regulations.
-
Support Services Analyst
4 days ago
Houston, United States U.S. Legal Support Full time**U.S. Legal Support** **_ Our Company_** - U.S. Legal Support is a pure, people-to-people service business. The entire secret to our phenomenal growth is our people - both our employees, and the reporters we work with. We work to take great care of both.- **IT Support Analyst I** **_ Your Role on Our Team_**The scope of support provided will include U.S....
-
Technical Support Services Specialist
1 week ago
Houston, Texas, United States Chenega Corporation Full timeOverview: The Technical Support Services Specialist is primarily responsible for the operation, fabrication, and issuance of NASA Controlled Access Area (CAA) badge transactions, JSC temporary passes, center specific badges and credentials, NASA Foreign National permits, JSC ID cards, bullet badges (media, overlays, and special...
-
General Manager
1 day ago
Houston, United States Support Center Full timeJob DescriptionJob DescriptionDescription:OverviewThe General Manager will oversee all aspects of operations and responsible for managing staff, ordering, and tracking inventory, ensuring compliance with health and safety regulations, maintaining an exceptional level of customer service, providing leadership and support to the team, and managing budgets.Key...
-
L2/L3 Support Technician
2 weeks ago
Houston, United States Yaggle IT Corp Full timeJob Title: L2/L3 Support Technician Location: Houston, TX (Remote + Client Visits in Houston Area.) Duration: 6 months MSP experience, prefer supporting multiple customers. VMware, Hyper-V, Scale Computing Office 365 – setup, migration, support (This is a MUST!) Dell, HPE, Lenovo, Microsoft Surface, Apple/Mac Servers, Desktops, Laptops, Tablets, Mobile...
-
L2/L3 Support Technician
6 days ago
Houston, United States Yaggle IT Corp Full timeJob Title: L2/L3 Support Technician Location: Houston, TX (Remote + Client Visits in Houston Area.) Duration: 6 months MSP experience, prefer supporting multiple customers. VMware, Hyper-V, Scale Computing Office 365 setup, migration, support (This is a MUST!) Dell, HPE, Lenovo, Microsoft Surface, Apple/Mac Servers, Desktops, Laptops, Tablets, Mobile...
-
L2/L3 Support Technician
2 weeks ago
Houston, United States Yaggle IT Corp Full timeJob Title: L2/L3 Support Technician Location: Houston, TX (Remote + Client Visits in Houston Area.) Duration: 6 months MSP experience, prefer supporting multiple customers. VMware, Hyper-V, Scale Computing Office 365 – setup, migration, support (This is a MUST!) Dell, HPE, Lenovo, Microsoft Surface, Apple/Mac Servers, Desktops, Laptops, Tablets, Mobile...
-
L2/L3 Support Technician
2 weeks ago
Houston, United States Yaggle IT Corp Full timeJob Title: L2/L3 Support Technician Location: Houston, TX (Remote + Client Visits in Houston Area.) Duration: 6 months MSP experience, prefer supporting multiple customers. VMware, Hyper-V, Scale Computing Office 365 – setup, migration, support (This is a MUST!) Dell, HPE, Lenovo, Microsoft Surface, Apple/Mac Servers, Desktops, Laptops, Tablets, Mobile...
-
Sales Support
1 month ago
Houston, Texas, United States NES Fircroft Remote Work Freelance Full timeSales Support Role. Position Overview: The Sales Support Specialist will perform a variety of operational functions to support the setup and maintenance of customer accounts in Our client's systems. This role will be responsible for ensuring the customer requests, inquiries and set ups are completed accurately and timely while maintain a primary focus...
-
Sales Manager, Construction
4 weeks ago
Houston, Texas, United States Arch Aerial LLC Full timeArch Aerial LLC is growing! To continue our mission of providing our customers with high quality unmanned data collection and analysis services, we're adding a 'Sales Manager, Construction & Special Services' role to the team. The 'Sales Manager, Construction & Special Services' will manage and cultivate our portfolio of current accounts, and also perform...
-
Industrial Sales Manager
1 month ago
Houston, United States Hunton Services (TRANE) Full timeCome work for an _**industry leader**_ _that has been recognized both locally and nationally as one of _**Top Places to Work**_!_ **Responsibilities**: - Lead the HVAC Industrial Sales business by executing account management strategies that facilitate long-term customer relationships with manufacturing, petrochemical, oil & gas, and other industrial...
-
IT Desktop Support Specialist I
3 weeks ago
Houston, Texas, United States Nova Medical Centers Full timeOverview: IT Desktop Support Specialist I This role will be responsible for working directly with our internal customers, in-person or remotely, to solve their issues in a timely and efficient fashion. In addition, the role will be responsible for preparing and testing equipment, assisting in the IT buildout of new clinics, working...
-
Parts and Service Operations Manager
1 week ago
Houston, Texas, United States RideNow Powersports Full timeRideNow Powersports Houston, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Houston, TX. If you are a positive, upbeat, and interactive Parts and Service guru with a passion for powersports, this opportunity...
-
Senior System Support Analyst
2 weeks ago
Houston, United States Uprite Services Full timeJob DescriptionJob Description If you are an End User Support guru, like being a part of a team, and enjoy a fun and fast-paced environment, we have an exciting opportunity for you! We are seeking a Senior System Support Analyst who will be an essential part of our service team. This position will provide client end user support, hardware support, server...
-
Senior System Support Analyst
6 days ago
Houston, United States Uprite Services Full timeIf you are an End User Support guru, like being a part of a team, and enjoy a fun and fast-paced environment, we have an exciting opportunity for you! We are seeking a Senior System Support Analyst who will be an essential part of our service team. This position will provide client end user support, hardware support, server support, and client...
-
Onsite Support Engineer
4 weeks ago
Houston, United States Tata Consultancy Services Full timeHardware IMAC Support: Troubleshoot, diagnose and resolve the tickets which required onsite support Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption ...
-
Sales Support Specialist
1 month ago
Houston, Texas, United States NES Fircroft Remote Work Freelance Full timePosition Overview: The Sales Support Specialist will perform a variety of operational functions to support the setup and maintenance of customer accounts in Our client's systems. This role will be responsible for ensuring the customer requests, inquiries and set ups are completed accurately and timely while maintain a primary focus Operational Excellence....
-
Client Service Specialist
4 weeks ago
Houston, Texas, United States Saunders Staffing Agency Full timeThe Client Service Specialist provides administrative client services to both internal and external clients. In this capacity, the Client Service Specialist will: Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring that assignments, cross-training, and peer-level support are optimized to...
-
Client Support Specialist
1 month ago
Houston, United States SV Consulting Services Full timeYour Gateway to a Rewarding Career!! Are you passionate about your clients and delivering outstanding customer service? SV Consulting Services is on the lookout for a Client Support Specialist to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting...
-
IT Support Specialist
5 days ago
Houston, United States ELLIOTT SERVICES Full timeOF THE JOB: This position responds to, tracks, and monitors inquiries and requests for assistance with software, hardware, and other technical problems. It provides triage and resolution services; and prepares computing hardware and software for depl Support Specialist, IT, Information Technology, Support, Help Desk, Specialist, Manufacturing
-
Planner, Operations Services
1 week ago
Houston, Texas, United States Petroplan Full timeOur client is seeking a Full-Time Planner, Operations Services to support US based LNG export facility and service the global demand for North American natural gas. This Houston-based position will support the long-term development of clean and reliable North American energy supplies. Responsibilities may involve: Guiding the establishment and...