Onsite Support Engineer

1 month ago


Houston, United States Tata Consultancy Services Full time
  • Hardware IMAC Support:
  • Troubleshoot, diagnose and resolve the tickets which required onsite support
  • Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution
  • Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption
  • Participate in war room during major incidents
  • Manage any end-user service requests (e.g. desktop, mobile) which require local interaction
  • Support end users devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)
  • Collect hardware as part of users leavers process
  • Asset Management:
  • Maintain asset register including hardware and software
  • Alert Customer in case of licensing issue (Software)
  • Manage non-standard intervention / software installation
  • PC and other devices logistics Management § Software IMAC and configuration
  • Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendor
  • Perform Soft IMAC, Image loading where this cannot be executed remotely
  • Software deployment on end user devices o Deployment of mobile apps
  • Hands and feet support -Special devices
  • Meeting room support and conference room devices
  • Printers & Laboratory and manufacturing devices
  • Support to Organizational Events
  • Customer 3rd Party Support and Co-ordination
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Perform other duties as assigned


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