Help Desk Technician

3 weeks ago

Sacramento California, United States IDEMIA Full time
Overview:
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsibilities:
Monitor, categorize, triage, and assign all incoming IT tickets.

Purchase and procure IT equipment for site.

Maintain and organize IT inventory.

Record, troubleshoot, escalate, and follow-up with end-users regarding IT support matters. 

Support computer users with both hardware and software needs. 

Install and deploy workstations, tablets, cell phones, and other IT technology to users. 

Provide end-user training with IT systems and applications. 

Adhere to all IT processes, policies, standards, and procedures. 

Maintain complete and service tickets and documentation of work completed. 

After-hours end user, network, and IT infrastructure support when required. 

Perform other IT related duties as directed and assigned by IT Supervisor/Manager/Director. 

Qualifications:
1+ years in-the-field experience with maintaining, troubleshooting, and supporting various technology environments 

Technical skills, knowledge and understanding of personal computers, current operating systems (Windows and Mac), hardware and peripherals, and productivity applications (MS Word, Excel, Access, Outlook, and Internet Explorer).

Basic knowledge of networking principles related to workstation and printer configuration. 

Understanding of Active Directory.

Extensive knowledge of Office 365 Admin and Exchange centers, Azure, and Teams.

Working knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN), and Virtual Private Networks (VPN).

Experience supporting remote access technologies such as Cisco AnyConnect.

Strong analytical, problem solving, organizational, and planning skills.

Excellent interpersonal skills and ability to interact with personnel at all levels.

Mac iOS experience preferred.

 

The US pay range for this full-time position is $25.00/hr - $32.00/hr + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

  • Help Desk Technician

    21 hours ago

    Sacramento, United States Buzz Oates Full time

    Company Description Buzz Oates is one of the largest privately held commercial real estate investment management companies in the country, specializing in California’s Central Valley. Our team has extensive experience in the industrial and office markets, and is known for delivering excellent service with humility. Role Description This is a full-time...

  • Help Desk Technician

    1 day ago

    Sacramento, United States Buzz Oates Full time

    Company Description Buzz Oates is one of the largest privately held commercial real estate investment management companies in the country, specializing in California’s Central Valley. Our team has extensive experience in the industrial and office markets, and is known for delivering excellent service with humility. Role Description This is a full-time...

  • IT Help Desk Technician

    3 weeks ago

    Los Angeles, California, United States Two95 International Inc. Full time

    Title: IT Help Desk Technician Duration: 6+ Months Contract Location: Los Angeles, CA Rate: $OPEN Requirements Implemented processes and procedures Manage targets and KPIs for Help desk Setup, configured and on-going management of reports for Help desk. Reports dashboard Handling tickets and advanced customer queries First point for...

  • Field Service Technician

    6 days ago

    Sacramento, United States Americas Technician Services Full time

    Currently seeking out eligible technicians to perform in the field. Pay starts at $17-$50/HR depending on previous experience and we are open to either hiring for contract work, part-time work, or full-time work! *If you are a DATA CENTER TECHNICIAN then please note that we currently have available projects in your local area that pay more per hour and are...

  • Help Desk Technician

    4 weeks ago

    Sacramento, United States Sunrise Systems, Inc. Full time

    Job Title : Computer Client Support AnalystDuration : 12 MonthsJob location : Sacramento, CA 95833Need Local candidates Job Description: Minimum QualificationsHigh School Diploma or equivalent1 year of IT service/help desk operations experienceComplete service requests and troubleshoot computer and device problems via the telephone & web channelsStandard...

  • Help Desk Technician

    4 weeks ago

    Sacramento, United States Sunrise Systems, Inc. Full time

    Job Title : Computer Client Support AnalystDuration : 12 MonthsJob location : Sacramento, CA 95833Need Local candidates Job Description: Minimum QualificationsHigh School Diploma or equivalent1 year of IT service/help desk operations experienceComplete service requests and troubleshoot computer and device problems via the telephone & web channelsStandard...

  • Help Desk Analyst

    4 weeks ago

    Pomona, California, United States Henkels & McCoy Full time

    Overview: MasTec, Inc. is a leading national infrastructure construction company. Henkels & McCoy, Inc. (H&M) is part of the MasTec Power Delivery Segment which provides high-quality and competitive energy solutions with an unfailing commitment to safety and respect for our team members, our customers, and the environment. H&M is currently recruiting a Help...

  • IT Help Desk Support

    4 weeks ago

    Sacramento, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading Managed IT Solutions Company located in Sacramento, CA and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced...

  • IT Help Desk Support

    3 weeks ago

    Sacramento, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummary Our client is a leading Managed IT Solutions Company located in Sacramento, CA and they are in need of a Helpdesk Support Level II.  A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers,...

  • Support Analyst/IT Help Desk Analyst

    4 weeks ago

    Sacramento, United States AMISEQ Full time

    Note: Need Typing Test results for submission is mandatory. Job Description: o High School Diploma or equivalent o 1 year of IT service/help desk operations experience o Complete service requests and troubleshoot computer and device problems via the telephone & web channels o Standard knowledge and experience in MS Office Suite, MS operations systems, and...

  • Support Analyst/IT Help Desk Analyst

    4 weeks ago

    Sacramento, United States AMISEQ Full time

    Note: Need Typing Test results for submission is mandatory. Job Description: o High School Diploma or equivalent o 1 year of IT service/help desk operations experience o Complete service requests and troubleshoot computer and device problems via the telephone & web channels o Standard knowledge and experience in MS Office Suite, MS operations systems, and...

  • Support Analyst/IT Help Desk Analyst

    4 weeks ago

    Sacramento, United States AMISEQ Full time

    Note: Need Typing Test results for submission is mandatory. Job Description: o High School Diploma or equivalent o 1 year of IT service/help desk operations experience o Complete service requests and troubleshoot computer and device problems via the telephone & web channels o Standard knowledge and experience in MS Office Suite, MS operations systems, and...

  • Software Technician

    3 weeks ago

    Sacramento, United States Createch - Creative + Tech Staffing Full time

    Job title: Software TechnicianLocation: Sacramento, CA(Must be US Citizen or GC holder)Job description:help desk is seeking someone who can provide both exceptional customer service and advanced technical support...are seeking an experienced help desk technical support for various POS software including Retail Pro and QuickBooks POS.at least two years of...

  • Software Technician

    4 days ago

    Sacramento, United States Createch - Creative + Tech Staffing Full time

    Job title: Software TechnicianLocation: Sacramento, CA(Must be US Citizen or GC holder)Job description:help desk is seeking someone who can provide both exceptional customer service and advanced technical support...are seeking an experienced help desk technical support for various POS software including Retail Pro and QuickBooks POS.at least two years of...

  • IT Service Desk Analyst

    1 week ago

    California, United States Sanmanuel Nsn Full time

    Under the supervision of the IT Service Desk supervisors, the Service Desk Analyst ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, creating, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain service...

  • Help Desk Technician

    6 days ago

    California City, United States Zenotis Technologies Inc Full time

    **Essential Duties**: - Manage End User Computing and Desktop service operations with a minimum of 10 years of IT Services Management experience. - Handle daily operations independently with mínimal supervision. - Conduct performance reviews and report handling with clients. - Maintain a high-level understanding of Desktop Support technology and...

  • Financial Technician

    2 weeks ago

    Sacramento, United States Department Of The Interior Full time

    Summary Reclamation is seeking a career professional looking for an opportunity to capitalize on their expertise as a Financial Technician. Make a difference in the West by assisting in meeting increasing water demands while protecting the environment. Duty Location: Sacramento,...

  • Financial Technician

    2 weeks ago

    Sacramento, California, United States Department Of The Interior Full time

    Summary Reclamation is seeking a career professional looking for an opportunity to capitalize on their expertise as a Financial Technician. Make a difference in the West by assisting in meeting increasing water demands while protecting the environment.Duty Location: Sacramento, California Duties The following duties are at the full performance level of...

  • LEVEL 2 Help Desk + Computer Support Engineer

    3 weeks ago

    Sacramento, United States Calm Computing Inc Full time

    Job DescriptionJob DescriptionWe are The I.T. Concierge for our clients.We provide a superior customer experience and top-tier support.If you:- love working with people,- love providing boutique-level customer service,- Are solution-focused- Are a superb problem solver- Highly adept with Business Technology;- Calm would love to speak with you. We are...

  • Help Desk Technician

    1 week ago

    Sacramento, United States IDEMIA Full time

    Overview IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity,...