Help Desk Technician
4 weeks ago
Job Title : Computer Client Support Analyst
Duration : 12 Months
Job location : Sacramento, CA 95833
Need Local candidates
Job Description:
Minimum Qualifications
- High School Diploma or equivalent
- 1 year of IT service/help desk operations experience
- Complete service requests and troubleshoot computer and device problems via the telephone & web channels
- Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
- Strong client customer skills
- Ability to learn quickly and transfer essential knowledge to team members
- Capable analytical skills
- Teamwork is essential
- Strong communication skills
- Demonstrates work quality and efficiency
- Open and adaptable to change
- Passion for safety
Desired Qualifications
- Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.
- 1 year of general customer service experience in retail, or call center sales or service role
- IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
- Qualitative and quantitative analytic & problem solving skills
- Ability to learn new concepts quickly
- Organizational skills
- Advanced verbal and written communication skills
- Proficient in Microsoft Excel and Word
- Is able to work independently or as part of a team
- Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP
- Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks
- Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline
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