Help Desk Technician

4 weeks ago


Sacramento, United States Sunrise Systems, Inc. Full time

Job Title : Computer Client Support Analyst

Duration : 12 Months

Job location : Sacramento, CA 95833

Need Local candidates


Job Description:


Minimum Qualifications

  • High School Diploma or equivalent
  • 1 year of IT service/help desk operations experience
  • Complete service requests and troubleshoot computer and device problems via the telephone & web channels
  • Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
  • Strong client customer skills
  • Ability to learn quickly and transfer essential knowledge to team members
  • Capable analytical skills
  • Teamwork is essential
  • Strong communication skills
  • Demonstrates work quality and efficiency
  • Open and adaptable to change
  • Passion for safety

Desired Qualifications

  • Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.
  • 1 year of general customer service experience in retail, or call center sales or service role
  • IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
  • Qualitative and quantitative analytic & problem solving skills
  • Ability to learn new concepts quickly
  • Organizational skills
  • Advanced verbal and written communication skills
  • Proficient in Microsoft Excel and Word
  • Is able to work independently or as part of a team
  • Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP
  • Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks
  • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline



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