IT Service Desk Analyst
3 weeks ago
Under the supervision of the IT Service Desk supervisors, the Service Desk Analyst ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, creating, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain service level agreements (SLA) expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as assisting individuals or providing in-person, hands-on help with technical issues.
The Service Desk Analyst I will primarily be tasked with providing support, including walk-ins, over-the-phone support, screen sharing or remote control, live chat support, or email support.
Essential Duties & Responsibilities
1. Provides first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues while providing best-in-class customer service.
2. Prioritizes incidents and service requests according to defined criteria to meet defined SLAs, escalate incidents with accurate documentation to suitable technician or technology vertical, and alert management to emerging trends in incidents.
3. Uses remote assistance tools and diagnostic utilities to aid in troubleshooting. Identifies, writes, and enacts Service Desk scripts, user guides, and online solutions to common end user problems. Provides guidance and technical recommendations to customers to resolve system issues.
4. Records, tracks, and documents the service desk incident-solving steps, including all actions taken, through to final resolution.
5. Researches solutions through internal and external knowledge base. Identify and learn appropriate software and hardware used and supported by the organization.
6. Deploys software to end user endpoints to include laptop, desktop, mobile devices.
7. Develops help sheets, knowledge base articles, and Frequently Asked Questions (FAQ) lists for IT team members and end users.
8. Communicates SLAs to manage end-user expectations and provide suggestions for continual improvement.
9. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
Associate’s degree in Computer Science or related field
Minimum one (1) year of related IT work experience is preferred
General IT Service Desk Experience is preferred.
Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum
educational/experience
requirements indicated above.
Demonstrated ability to analyze and diagnose network, computer, and or telecom issues.
Ability to solve technical problems, work well under stress, and follow instructions.
Must possess excellent customer service, and written/oral communication skills.
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Experience working in Casino or Gaming industry is preferred.
Familiarity with Infrastructure, Messaging, Security, and Mobility platforms is desirable.
Strong documentation skills.
Ability to absorb and retain information quickly.
Must be able to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment is desired.
Ability to work assigned shift
(day/swing/graveyard).
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today
About Us
San Manuel is one of the largest employers in California’s Inland Empire. Managing one of the world’s busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions. Each is an opportunity to learn, grow and contribute to a better future for all of us.
Your commitment to San Manuel is matched by our commitment to you. We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.
#J-18808-Ljbffr
-
Senior Software Engineer
8 hours ago
California, United States The Trade Desk Full timeThe Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust,...
-
Lead Senior Software Engineer
1 day ago
California, United States The Trade Desk Full timeAbout the role: The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on...
-
Senior Financial Analyst Deluxe
1 month ago
California, United States Hollywood IT Society Full timeSummary The Senior Financial Analyst will be responsible for the financial planning and operational analysis for the APAC divisions of Deluxe. This position will be located in Burbank, CA. Job Duties Prepare month end revenue and cost accruals through review and collaboration with operation teams for assigned divisions. Provide analytical support for...
-
Budget Analyst II
2 days ago
California, United States Metrolink Full timePURPOSE OF POSITION The Budget Analyst will perform financial, operational and budgetary analysis in support of SCRRA’s financial planning and analysis activities. TO APPLY: This is a continuous recruitment with the first review of applications beginning February 21, 2024. Interested applicants are encouraged to apply immediately. DISTINGUISHING...
-
Local Contract School Services
1 month ago
California, United States Therapy Staff EDU Full timeTherapy Staff EDU is seeking a School Services Board Certified Behavioral Analyst (BCBA) for a local contract job in Quartzhill, California. Job Description & Requirements Specialty: Board Certified Behavioral Analyst (BCBA) Discipline: School Services Start Date: ASAP Duration: 36 weeks 37.5 hours per week Shift: 8 hours, evenings Employment Type:...
-
Readiness Data Analyst
1 week ago
California, United States VTG Full timeOverview: VTG is seeking **Readiness Data Analyst - Systems Analyst II (PMA-275) **to provide product support and in-service logistics support to the NAVAIR PMA-275 Joint Program Office. Specifically, provide sustainment data analytics support to the V-22 Osprey Sustainment Readiness Lead at PMA-275 Program Office, Patuxent River,...
-
Operations Reporting Analyst
13 hours ago
California, United States Central California Alliance for Health Full timeWe have four opportunities to join the Alliance as an Operations Reporting Analyst in the Operations Management Department. ABOUT THE DEPARTMENT The Operations Management Department is a new department at the Alliance, developed to bring health plan operations data management and reporting under one umbrella to help drive timely business decisions through...
-
Rating Analyst
1 month ago
California, United States Brickwork Ratings Full timeBrickwork Ratings (BWR) is one of India’s leading credit rating agencies, committed to providing the investment community with products and services needed to make informed investment decisions. Established in 2007, Brickwork Ratings, a SEBI-registered and RBI-accredited credit rating agency, has Canara Bank, a leading public sector bank as its promoter...
-
California, United States Northwestern Mutual Investment Services, LLC Full timeAt Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Are you passionate about finance and providing exceptional client service? Are you a highly analytical and detail-oriented individual with a passion for the investment industry? Northwestern Mutual, a leading financial services...
-
Readiness Data Analyst
1 week ago
California, United States VTG Full timeOverviewVTG is seeking Readiness Data Analyst – Systems Analyst II (PMA-275) to provide product support and in-service logistics support to the NAVAIR PMA-275 Joint Program Office. Specifically, provide sustainment data analytics support to the V-22 Osprey Sustainment Readiness Lead at PMA-275 Program Office, Patuxent River, MD. What will you do?In...
-
Stagiaire Analyste EUT
3 weeks ago
California, United States Axis Communications Full timeStagiaire Analyste EUT / EUT Analyst Hourly page is loaded Stagiaire Analyste EUT / EUT Analyst Hourly Apply locations CA - IDS - Office time type Full time posted on Posted 2 Days Ago job requisition id R-43331 IPEX est l’un des principaux fournisseurs de systèmes intégrés de tuyauteries thermoplastiques en Amérique du Nord. Nous avons pour mission de...
-
SAP FICO Analyst
1 month ago
California, United States CareerBuilder Full timeMonster Energy is seeking qualified applicants for an SAP FICO Analyst to join our team in Corona, CA. This exciting position serves an important role in a company that is growing and developing innovative solutions. We are seeking new team members that thrive on collaboration and teamwork in a positive work environment. SAP FI/CO Functional Analyst will...
-
Epic Application Analyst
3 days ago
California, United States Open Systems Technologies Full timeA healthcare firm is looking for an Epic Application Analyst to join their team in New York, NY. Compensation: $125-150k Qualifications: A Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, or a related field. Epic certification in relevant modules (e.g., EpicCare Ambulatory, EpicCare Inpatient, MyChart) required. 5+ years of...
-
Operations Program Analyst
1 day ago
California, United States Precise Systems, Inc. Full timeAs a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs...
-
Senior Lab Analyst
1 day ago
California, United States VSolvit LLC Full timeVSolvit is seeking a Senior level Tech ELINT Analyst with a strong understanding of MD programming, but also counter measure systems to join our team in the Electronic Warfare Laboratories at Pt. Mugu in Southern California. We are looking for the Tech Elint Analyst with knowledge of Electronic Counter Measure systems, their processes, and...
-
Operations Program Analyst
9 hours ago
California, United States Precise Systems, Inc. Full timeAs a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs...
-
Facilities Planning Analyst
1 day ago
California, United States Fortive Corporation Full timeGordian is the leading provider of Building IntelligenceTM Solutions, delivering unrivaled insights, robust technology and comprehensive expertise that fuel customers' success during every phase of the building lifecycle. Gordian created Job Order Contracting (JOC) and the industry standard RSMeans Data. We empower organizations to optimize capital...
-
Benefits Analyst
4 weeks ago
California, United States Hilb Group Full timeOverview: Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Benefits Analyst to join our team. This position will report to our agency located in...
-
Financial Analyst, Consultant
2 weeks ago
California, United States Blue Shield Full timeYour Role The Corporate Services Finance team ensures financial stewardship of the Corporate Services administrative budget and serves as the trusted financial advisor to executive leadership. Our team is looking for a Financial Analyst, Consultant to steer financial performance toward Blue Shield goals. The position will support annual planning, monthly...
-
Investment Analyst | Diversified Credit
4 weeks ago
California, United States Old Mutual Full timeInvestment Analyst | Diversified Credit page is loaded Investment Analyst | Diversified Credit Apply remote type Hybrid locations Pinelands time type Full time posted on Posted Yesterday job requisition id JR-49678 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job...
