Help Desk Technician

4 weeks ago

Sacramento, United States IDEMIA Full time
Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsibilities

  • Monitor, categorize, triage, and assign all incoming IT tickets.
  • Purchase and procure IT equipment for site.
  • Maintain and organize IT inventory.
  • Record, troubleshoot, escalate, and follow-up with end-users regarding IT support matters.
  • Support computer users with both hardware and software needs.
  • Install and deploy workstations, tablets, cell phones, and other IT technology to users.
  • Provide end-user training with IT systems and applications.
  • Adhere to all IT processes, policies, standards, and procedures.
  • Maintain complete and service tickets and documentation of work completed.
  • After-hours end user, network, and IT infrastructure support when required.
  • Perform other IT related duties as directed and assigned by IT Supervisor/Manager/Director.
Qualifications
  • 1+ years in-the-field experience with maintaining, troubleshooting, and supporting various technology environments
  • Technical skills, knowledge and understanding of personal computers, current operating systems (Windows and Mac), hardware and peripherals, and productivity applications (MS Word, Excel, Access, Outlook, and Internet Explorer).
  • Basic knowledge of networking principles related to workstation and printer configuration.
  • Understanding of Active Directory.
  • Extensive knowledge of Office 365 Admin and Exchange centers, Azure, and Teams.
  • Working knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN), and Virtual Private Networks (VPN).
  • Experience supporting remote access technologies such as Cisco AnyConnect.
  • Strong analytical, problem solving, organizational, and planning skills.
  • Excellent interpersonal skills and ability to interact with personnel at all levels.
  • Mac iOS experience preferred.


The US pay range for this full-time position is $25.00/hr - $32.00/hr + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

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