Guest Experience Manager
4 weeks ago
This position is responsible for owning the experiences of our guests. You will manage the entire guest journey, from inquiries to post-checkout communication and reviews and will work closely with team members and service providers to ensure all accommodations are properly maintained and prepared for guests. We want someone who leads by example, communicates effectively, and is passionate about the tiny details, making positive experiences in every interaction with team members, guests, and owners.
Responsibilities
Guest communication — you will coordinate all guest communication on behalf of the company. Answer incoming reservation calls and in-stay guest service calls as quickly as possible.
Reply to all chat messages and emails in a timely manner, including customer service, reservation inquires, and web bookings.
Assist customers with general inquiries, the booking process, the arrival process, remote check-ins, issue resolution and local recommendations
Enter work orders and communicate with other team members, departments, and service partners as necessary
During evening hours and on weekends, as necessary, assist guests with remote check-in and emergencies (primarily handled remotely).
Other duties as assigned.
Requirements
Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
Must have reliable transportation with the ability to travel around the market.
Availability to work Sunday through Saturday, early mornings and evenings as needed.
May be required to travel to other markets in Central Florida.
Professional in all forms of communications such as email, phone calls, chat, video calls and texts.
Ability to work well under pressure in an agile, fast-paced environment.
Excellent time management skills with the ability to change activity frequently and cope with interruptions.
Highly responsive and reliable.
Fluent in English.
Benefits
Full benefits package including health, dental, vision, and short & long term disability coverage.
401(k) Plan with discretionary match
Paid Time Off Policy
-
Guest Experience Supervisor
4 weeks ago
Winter Haven, Florida, United States LEGOLAND Parks Full timeWhat you'll bring to the team: Compiles comprehensive Resort Daily Summaries to facilitate seamless communication across all resort areas, enhancing efficiency and cohesion. Functions as a proficient liaison with the Incident Manager and Senior Leadership Team, ensuring clear and effective communication channels. Analyzes Key Performance Indicators...
-
Guest Relation Manager
4 weeks ago
Miami, Florida, United States Crew Life at Sea Full timeKey Responsibilities: Lead and supervise the guest relations team, including guest services associates and concierge staff, to ensure the highest levels of service and professionalism. Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns in a prompt, courteous, and efficient manner. Proactively engage with guests...
-
Guest Experience Coordinator
2 weeks ago
Key West, Florida, United States Brightwild Full timeWe are seeking a Guest Experience Coordinator to join our team on the night shift at Brightwild. As a Guest Experience Coordinator, you will play a crucial role in ensuring our guests have a memorable and exceptional experience during their stay. Responsibilities Manage all guest communication during the night shift, including answering incoming...
-
Guest Services Specialist
3 weeks ago
Clearwater, United States BayCare Health System Full timeAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation...
-
Guest Service Representative
4 weeks ago
Clearwater, United States Lew Capital Group LLC Full timeJob DescriptionJob DescriptionBenefits/Perks Flexible SchedulingCareer Advancement Opportunities Competitive CompensationJob SummaryWe are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will...
-
Guest Service Representative
4 weeks ago
Clearwater, United States Lew Capital Group LLC Full timeJob DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist...
-
Guest Services Specialist
5 days ago
Clearwater, United States BayCare Health System Full timeAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation...
-
Guest Services Representative
1 month ago
Orlando, Florida, United States Orlando Health Full timePosition Summary: Provides directions to guests/team members within the hospital system, and the Orlando area. Responsibilities: Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or...
-
Store Operator
4 weeks ago
Clearwater, Florida, United States 7-Eleven, Inc. Full timeOverview: As a 7-Eleven Store Manager for a Franchisee, you will have the opportunity to create and maintain an exceptional store experience for your franchisee’s guests. From coaching and training your franchisee’s employees, to making sound operational business decisions, a 7-Eleven Store Manager will oversee all aspects of their franchisee’s...
-
Assistant Store Operator
4 weeks ago
Clearwater, Florida, United States 7-Eleven, Inc. Full timeOverview: As a 7-Eleven Assistant Store Manager for a Franchisee you will have the opportunity to create and maintain an exceptional store experience for your franchisee’s guests. From coaching and training your franchisee’s employees, to making sound operational business decisions, the 7-Eleven Assistant Store Manager will oversee all aspects of their...
-
Overnight Guest Service Agent
3 weeks ago
Naples, Florida, United States Naples Grande Beach Resort Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Restaurant General Manager
2 hours ago
Clearwater, United States Checkers Drive-In Restaurants, Inc. Full timePURPOSE OF YOUR WORK At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will be responsible for executing the restaurant plan, by achieving sales and profits goals and providing excellent Guest and Team service. The General Manager will manage the...
-
Assistant Manager
3 days ago
Clearwater, United States Panera Bread Tampa Full timeJob DescriptionJob DescriptionAt Panera Bread, we believe in creating and maintaining a fun, safe environment for our employees and guests. Do If you desire to have a career where you can be yourself, become your best, and drive the success of a popular neighborhood bakery-cafe? Panera is for you.As an Assistant Manager, you’re on the front lines to...
-
Guest Services Representative
3 weeks ago
Ocoee, Florida, United States Orlando Health Full timePosition Summary: Provides directions to guests/team members within the hospital system, and the Orlando area. *This is a pool position which gurantees only 1 shift per week. Responsibilities: Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their...
-
Front Desk Manager
4 weeks ago
Florida, United States Blue Vista Motor Lodge Full time**Job Purpose**: **Company Profile**: **Qualifications and Experience**: Bachelor’s degree preferred but not required Minimum of 2 years’ experience in a combination of: - Hospitality or Related Industry Management - Customer Service - Business Operations - Sales and Marketing Must be able to work a combination of weekday and weekend evening shifts,...
-
Overnight Guest Service Agent
3 weeks ago
Miami Beach, Florida, United States Cardozo Hotel Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Clearwater, United States Marriott Hotels Resorts Full timeJOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation, and delivering a return on investment to both Marriott International and property ownership. Verifies...
-
Catering Manager
3 weeks ago
Clearwater, United States Panera Bread Full timeAs a Catering Manager at Panera Bread | Covelli Family Ltd., you easily finish the day feeling accomplished Our Catering Managers are committed to true craftsmanship; starting your day within a cafe preparing, packaging and delivering healthy cravable foods for your guest (Clients). This is a fast paced career that gives you a sense of pride and achievement...
-
Manager, Revenue Cycle
4 weeks ago
Clearwater, Florida, United States CCS Full timeOverview: Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability...
-
Guest Services Representative
4 weeks ago
Brandon, Florida, United States Fetch Specialty & Emergency Veterinary Centers Full timeFetch of Brandon, Florida is looking for experienced, talented and caring individuals to join our Guest Services Team. This is an exciting opportunity to join our Specialty and Emergency hospital and be a part of our veterinary family. Previous Veterinary Hospital experience preferred, but not required. Come help us provide the most comprehensive array of...