Overnight Guest Service Agent

3 weeks ago

Miami Beach Florida, United States Cardozo Hotel Full time
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company

Location Description:
  Step into the vibrant heart of South Beach and join us at the Cardozo Hotel in Miami, FL, expertly managed by Pyramid Global. With 43 stylish guest rooms and 1,500 sq ft of flexible meeting space, our boutique hotel seamlessly blends Art Deco elegance with modern hospitality.   The Cardozo Hotel stands as a timeless jewel in the iconic South Beach scene, offering an intimate and enriching work environment. As a valued member of the Pyramid Global family, you'll enjoy comprehensive benefits, including a 401k with a company match and recognition programs tailored to celebrate your dedication.   Immerse yourself in the energy of Miami Beach at the Cardozo Hotel, where your career becomes an integral part of this dynamic setting. Your pathway to a fulfilling career in the heart of Miami's vibrant culture starts here. Welcome to a workplace that captures the essence of the city itself

Overview:
The Overnight Guest Service Agent is responsible for the safety and security of guests and employees, tending to guest service request, and ensuring that the property is secure. This includes supporting other department activities to help assure the highest levels of guest and employee service. This is an overnight position.

 

When relieving the Guest Service Agent/Engineer on duty, ensure that all necessary equipment is present: 

Keys, radio, pass on outlining events that are important to the oncoming shift. 

Possible hazards or safety reminders, and any unfinished work.

 

Perform various Patrols and Perimeter Checks of designated areas at designated times, performing the functions of the SOP which is not all inclusive of duties that may arise.

 

Below is an example of duties, but not all inclusive, of things to be done and to observe while patrolling:

a. Note any loud music

b. Lighting that is out

c. Remove any garbage in hallways

f. Ensure that ladder going to roof has preventative grating and locks in place

g. Be aware of spills, hallway blockages and housekeeping carts

Compensation Range:
The compensation for this position is $16.00/Hr. - $16.00/Hr. based on qualifications and experience.

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