Guest Experience Supervisor

3 weeks ago


Winter Haven Florida, United States LEGOLAND Parks Full time
What you'll bring to the team:

 

Compiles comprehensive Resort Daily Summaries to facilitate seamless communication across all resort areas, enhancing efficiency and cohesion.

Functions as a proficient liaison with the Incident Manager and Senior Leadership Team, ensuring clear and effective communication channels.

Analyzes Key Performance Indicators (KPIs), guest reviews, and Key Employee Indicators (KEIs) to devise actionable improvement plans for the assigned department in close collaboration with Resort partners.

Maintains oversight of designated resort areas, ensuring adherence to cleanliness and brand standards of the highest caliber.

Identifies and addresses general park deficiencies, spearheading improvement projects to elevate Guest Satisfaction levels.

Aligns with Park operations objectives and goals, contributing to areas such as guest obsession, marketing initiatives, special events, and enhanced experiences.

Conducts daily Health and Safety inspections, fostering a culture of safety-first within the resort environment.

Resolves escalated guest inquiries and complaints with finesse, prioritizing excellent guest service while safeguarding the interests of the business.

Acts as a pivotal point of contact for operational concerns and emergencies within the department, ensuring swift and effective responses.

Demonstrates flexibility and readiness to oversee the opening and closing procedures of all locations within the assigned department.

Participates in the interviewing and hiring process for new frontline team members, contributing to the selection of exceptional Model Citizens.

Takes ownership of personal growth by actively engaging in career development programs, collaborating closely with departmental leadership for continuous advancement.

Qualifications & Experience:
Twelve months of experience in hospitality management or equivalent education preferred.

Tourist attraction experience a plus.

Knowledge of point-of-sale automated systems is required.

High school graduate or General Education Degree (or equivalent education and experience) is preferred.

Must be willing to work flexible hours, including evenings, holidays, and weekends to support park operations.

Benefits:
Excellent health care options (medical, dental, and vision that encourage preventative care).

Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.

Merlin Magic Pass for friends and family to enjoy the parks & attractions.

Recognition Programs and Rewards

401(k) program with company match

Tuition reimbursement programs

Numerous learning and advancement opportunities 

Pay Range:
From USD $40,000.00/Yr.



  • Winter Haven, United States LEGOLAND Parks Full time

    What you'll bring to the team: Apply today to register for one of our upcoming hiring events! LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Retreat...


  • North Haven, United States Global Partners, LP Full time

    Guest Service Supervisor is responsible for supervision of store operations and personnel in the absence of the store manager and assistant manager. The Guest Service Supervisor will ensure company policies and procedures are followed; while deliveri Supervisor, Guest Service, Maintenance, Management, Manager, Customer, Customer Service


  • Clearwater, Florida, United States Brightwild Full time

    We are looking for a Guest Experience Manager to be an energetic and service-minded individual who can drive excellent and memorable guest experiences through professional and authentic communication skills, a rigorous problem solving attitude and ability to multi-task. This position is responsible for owning the experiences of our guests. You will manage...


  • Winter Haven, United States BayCare Health System Full time

    At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation...


  • Winter Haven, United States Brinker International Full time

    Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality and service that is absolutely Chili's. If you take pride in providing a warm welcome and love making people feel special, then we want to hear from you! * Fast hiring process * Flexible part-time or full-time schedule * Growth...


  • Winter Haven, Florida, United States LEGOLAND Parks Full time

    Roles & Responsibilities: We're looking for passionate individuals to join our team and make this summer unforgettable! Join us on April 24th from 12:00pm-3:30pm for our walk-in hiring event located at the LEGOLAND Beach Retreat. (100 Legoland Way SE, Winter Haven, FL 33884)   Who we’re looking for... LEGOLAND Florida Resort is looking for excited and...


  • Winter Haven, Florida, United States LEGOLAND Parks Full time

    What you'll bring to the team: We're looking for passionate individuals to join our team and make this summer unforgettable! Join us on May 1st from 12:00pm-3:00pm for our walk-in hiring event located at the LEGOLAND Beach Retreat. (100 Legoland Way SE, Winter Haven, FL 33884)   Who we’re looking for... LEGOLAND Florida Resort is looking for excited...


  • Key West, Florida, United States Brightwild Full time

    We are seeking a Guest Experience Coordinator to join our team on the night shift at Brightwild. As a Guest Experience Coordinator, you will play a crucial role in ensuring our guests have a memorable and exceptional experience during their stay. Responsibilities Manage all guest communication during the night shift, including answering incoming...


  • Winter Haven, Florida, United States LEGOLAND Parks Full time

    What you'll bring to the team: Qualifications & Experience: Position Summary:                                         Safety is paramount in everything we do. This role is part of the facilities team, which is an integral part of our Technical Services department. As a member of the facilities team, you will play a...


  • Orlando, Florida, United States Westgate Resorts Full time

    Job Description As a front office supervisor, you are responsible for ensuring we provide the highest level of guest service and that our standards are met and always maintained. As the Front Office Supervisor, you will:  Direct the Front Office team members as required, ensuring seamless coordination and service delivery. Stepping in as the Manager on...


  • Winter Park, United States The Alfond Inn Full time

    *All applicants who are offered employment with The Alfond Inn will be subject to a criminal background check. Offers of employment are contingent on the successful completion of that background check*Overview:This position maximizes revenue and creates value by providing excellent customer service.  This includes effective reservation sales, handling all...


  • Winter Park, Florida, United States The Alfond Inn Full time

    *All applicants who are offered employment with The Alfond Inn will be subject to a criminal background check. Offers of employment are contingent on the successful completion of that background check*Overview:This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all...


  • Winter Haven, United States Archer Daniels Midland Company Full time

    Job DescriptionQuality Control Supervisor, Archer Daniels Midland Company, Winter Haven, FL. Plan, coordinate and direct quality control team to achieve task completion. Identify and remedy gaps throughout the supply chain. Assist in the documentation of new and revised analytical methodology. Maintain the Gas Chromatography (GC) system and instrument start...

  • Pizza Hut

    4 weeks ago


    Winter Springs, United States Pizza Hut Full time

    Pizza Hut - Tuskawilla is currently hiring a full time or part time Restaurant Supervisor for our Winter Springs, FL location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Pizza Hut - Tuskawilla in order to achieve customer satisfaction,...


  • Orlando, Florida, United States Westgate Resorts Full time

    Job Description Are you a natural leader with a passion for delivering exceptional guest experiences? We're seeking a talented individual to join us as a key player in our Front Office team. If you thrive in a dynamic environment, excel in guest service, and embrace core values of integrity and passion, this role is for you! As the Front Desk Supervisor,...


  • Winter Park, United States Gravity Haus Inc Full time

    Gravity Haus is looking for an energetic and outgoing Haus Experience Specialist. The ideal candidate maintains a positive attitude and is driven to provide outstanding customer experiences. The Haus Experience Specialist will be responsible for creating memorable moments for our Gravity Haus Members, prospective members, and our hotel guests. That's where...


  • Winter Haven, United States LEGOLAND Parks Full time

    What you'll bring to the team: About the role... The Front Office Desk Associate is responsible for the hotel as it relates to guest service, cash handling and overall communications. What youll be doing... ? Welcome all guests into the resort with a genuinely warm welcome. ? Ability to deliver a dynamic guest service experience by assisting guests with...


  • Miami, Florida, United States Crew Life at Sea Full time

    Key Responsibilities: Lead and supervise the guest relations team, including guest services associates and concierge staff, to ensure the highest levels of service and professionalism. Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns in a prompt, courteous, and efficient manner. Proactively engage with guests...


  • Winter Haven, United States Merlin Entertainments Full time

    About the role...The Front Office Desk Associate is responsible for the hotel as it relates to guest service, cash handling and overall communications.What you’ll be doing...▪ Welcome all guests into the resort with a genuinely warm welcome.▪ Ability to deliver a dynamic guest service experience by assisting guests with checking in/out, requests,...


  • Marathon, Florida, United States Hawks Cay Resort Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...