SVP, Digital Program Management

Found in: Resume Library US A2 - 7 days ago

New York County New York, United States Razorfish Full time
Job Description

An SVP of Program Management is equal parts solution shaper, veteran project manager, client problem solver, trusted advisor, sales pursuit leader, business manager and cat herder.  

People in this role go beyond just managing large projects or portfolios…they’re also player/coaches, facilitators, collaborators, risk mitigators, community builders and expert planners. They’re not afraid to color outside the lines or roll up their sleeves.  

You will be accountable for:  

Delivery of large-scale end- to-end marketing engagements across a large brand or a portfolio of brands  

Framing decisions around business drivers, scope, time, cost, and quality.  

Partnering with the Business leader to ensure success and client satisfaction across a large portfolio of end-to-end marketing programs. 

The ideal candidate should have extensive experience structuring and leading multi-million-dollar global marketing and advertising programs comprised of multidisciplinary resources and parallel lines of business, with demonstrated success in collaborating with key agency stakeholders, including but not limited to Creative, Client Services, Finance, Strategy, Data and Analytics, Media, and Technology. Experience with managing multi-channel engagements (video, TVC, print, digital, experiential, activation, etc.) is required. Extensive experience managing complex P&Ls involving multiple agency partners is required.  

They will also possess a proven ability to represent and advocate for the Program Management discipline and be deft at building and maintaining strong relationships with agency, client and third-party partners. They will work with these entities to proactively solve business challenges and develop operational processes that adapt to evolving business challenges, best practices and industry standards.  

Responsibilities:  

Partner with key organizational and client leadership to develop and instill processes, workflows and tools that support the profitable delivery of client work. Contribute to a culture of delivery efficiency and excellence with direct reports and larger Program department.  

Responsible for leading a team in the scoping and management of multiple concurrent large scale-projects and client engagements  

Partner with Global Client and Finance leads to actively manage business challenges, client relationships, MSAs, develop annual scopes and contracts, and ensure profitability. Be the go-to business partner for operational process development and implementation, organizational structure and design, and risk identification and mitigation.  

Develop and encourage the highest standards of communications and documentation, including status and financial reports, timelines, scopes, change orders, burn reports and forecasting, best practices and asset management.  

Champion departmental values, vision, direction and responsibilities with leadership teams. Actively partner with Leadership to introduce new learnings, opportunities, and areas of growth to the Program Management department and Agency.  

Partner with internal stakeholders to continuously audit and optimize existing operational processes and systems, ensuring buy-in and compliance with department.  

Provide solutions-oriented leadership with an expert ability to creatively solve complex problems with a positive, professional demeanor and a high degree of emotional intelligence.  

Partner with Global Client Directors to manage overall client relationship and actively partner to develop new ideas to clients to enhance their business and grow revenue. Introduce offerings to the relationship where appropriate.  

Proactively manage, provide guidance, and develop clear communication standards around program and business-related risks, including mitigation planning and crisis management.  

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