Digital Patient Outreach Coordinator

3 weeks ago


New York, United States UDG management Full time
Job DescriptionJob Description

The Digital Patient Outreach Coordinator will be a key member of our team, responsible for enhancing patient engagement through digital channels and coordinating patient care. This role requires a unique blend of skills in dental health services, digital marketing, and customer service.

  • Patient Coordination:

    • Serve as the primary contact for patients, guiding them through the treatment process from initial inquiry to post-treatment follow-up.
    • Schedule appointments, manage treatment plans, and ensure a smooth and informed patient journey.
    • Collaborate with dental professionals to update on patient needs, preferences, and feedback.
  • Digital Engagement:

    • Develop and manage our digital presence on platforms such as Facebook, Instagram, and Google to engage with existing and potential patients.
    • Create and publish content that educates, informs, and entertains our audience, with a focus on promoting dental health awareness and our office's services.
    • Monitor and respond to online reviews, inquiries, and comments in a timely and professional manner.
    • Utilize social media and digital tools to reach out to potential patients, sharing information about our services and encouraging them to schedule consultations.
  • Qualifications:

    • Experience in dental office administration, patient coordination, or related field.
    • Strong understanding of digital marketing and social media management, with proven experience in engaging audiences.
    • Excellent communication skills, both verbal and written, with an ability to convey complex dental treatment information in an understandable manner.
    • High level of organizational skills, with a capacity to manage multiple tasks and prioritize effectively.
    • Familiarity with CRM software and digital analytics tools.
    • A proactive and compassionate approach to patient care, with a focus on creating a positive and reassuring experience for patients.
Company DescriptionUDG DSO (Dental Service Organization) provides business support to over 120 dental practices around the globe. UDG’s affiliated doctors and staff are dedicated to changing the way you think about the dentist. From the moment you walk in, you are shown the utmost care, comfort, and convenience; they strive for a positive experience with every visit .Company DescriptionUDG DSO (Dental Service Organization) provides business support to over 120 dental practices around the globe. UDG’s affiliated doctors and staff are dedicated to changing the way you think about the dentist. From the moment you walk in, you are shown the utmost care, comfort, and convenience; they strive for a positive experience with every visit .
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