Director - Revenue Operations (Partnerships)

4 weeks ago


San Mateo California, United States Freshworks Full time
Job Description

Please note: this role will be based in San Mateo, CA and requires an in office presence 3 days a week.

As Director - Revenue Operations, you will lead and deliver critical cross-functional initiatives and manage operations & strategic initiatives of our Business teams (in this case, Partnerships/Channel Sales). You’d be working closely with the Senior Leadership team across product, sales, success, support, and marketing functions to drive the desired business results.

Additionally, you will be leading a team of skilled revenue operations analysts. The ideal candidate is highly driven, analytical, organized, and with domain expertise in SaaS operations. 

Key Responsibilities:

Develop and implement tailored sales strategies specifically designed for channel partners to maximize their effectiveness in reaching target markets and driving revenue growth.

Facilitate communication between internal teams and channel partners, ensuring alignment on operational milestones, strategic changes, and issue resolution.

Monitor the performance of channel sales initiatives, measure their effectiveness, and execute adjustments as necessary to ensure alignment with overall revenue goals.

Prepare and deliver comprehensive presentations to leadership highlighting the performance of channel sales efforts, key metrics, and strategic recommendations.

Utilize data analytics and market insights to forecast channel sales performance, providing valuable insights for decision-making and resource allocation.

Design and implement incentive structures and compensation models that motivate channel sellers to drive revenue growth and achieve sales targets.

Prepare and deliver comprehensive presentations to leadership highlighting the performance of channel sales efforts, key metrics, and strategic recommendations.

Establish standardized processes and controls to ensure consistency and efficiency in channel sales operations, reducing risks and enhancing overall performance.

Lead initiatives to enhance channel sales effectiveness through system enhancements, process automation, and tooling implementation, enabling partners to operate more efficiently.

Manage a team of analysts responsible for supporting channel sales operations, setting clear goals and objectives, providing coaching, and optimising workload distribution to maximize productivity.



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