Senior Client Services Manager, Events
4 weeks ago
The Senior Client Services Manager (Events) maintains and expands relationships with our key customers. Assigned to high profile, complex corporate events ranging from mid-to-large revenue, the Senior Client Services Manager (Events) is responsible for leading overall planning, budgeting, and execution while achieving key strategic objectives. They will work in tandem with all internal departments to ensure the successful execution of their assigned event.
The Senior Client Service Manager (Events) fully understands and represents the entire array of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by GES.
The Senior Client Services Manager (Events) reports directly to the Associate Director of Client Services.
Responsibilities:
Lead and oversee corporate event production, providing overall pre-show planning and development through on-site execution at various facilities across the country
Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for the contractual period and beyond
Strategic liaison with show organizer/agency partners, facility staff, production personnel, internal clients, and ancillary vendors regarding all services, building working partnerships with all
Work cross-functionally and lead collaboratively with internal teams across LOBs (business development, operations, design/creative and beyond) to manage event and address customer needs
Develop and manage project timelines, agendas, and workflows with clients
Proficient financial acumen including comprehensive budget management, time and materials billing, and estimating/quoting prices for complex products and services
Meet or exceed financial plan goals on assigned event, closely coordinating with Finance team to ensure revenue and costs are identified and accurate
Able to collaborate with internal key players across the country as well as produce in any region based on core job knowledge and experience
Thorough understanding of GES products and services and ability to sustain influence on customer decision-making
Own and manage Key Performance Indicators (KPIs) beyond the department LOB
Identify risks and opportunities and develop solid action plans to address
Proactively assess, clarify, and validate customer needs on an ongoing basis
Capable of creating and/or adapting processes for complex clients
Achieve strategic customer objectives and maintain high customer satisfaction ratings – measured through Show Organizer Survey results
Ability to effectively participate and present in RFP process (influential in resigning and/or gaining new business)
Represent GES at industry association functions as needed (IAEE, PCMA, etc)
Proficient in all GES internal SOPs, processes and platforms
Drive process improvement projects, either assigned or initiated
This position may require management of assigned support staff on an event.
Performs other duties as assigned and deemed necessary of the position under the direction of the Associate Director of Client Services
Qualifications:
College degree preferred
7-10 years of experience in tradeshow production, corporate events, or related agency and/or official services contractor experience
5 years of sales experience
Experience working with various graphic substrates and different exhibit systems such as Octanorm, beMatrix, and Agam preferred
Strong budgetary management and negotiation skills
Must be extremely detail oriented and able to use time productively and efficiently
Excellent organizational skills
Resourcefulness – must possess innovative problem-solving and decision-making skills
Flexible, energetic, and able to multi-task while navigating rapid turnaround times
Top notch communication skills, both oral and written
Self-motivated with ability to work collaboratively as part of a team
Proficient in multisystem management
Ability to foster customer relationships and client retention
Proficient in the Microsoft Office Suite of products including Excel, Word, PowerPoint, etc.
Able to read and interpret technical drawings a plus
Ability to adapt to multiple settings and shifting responsibilities
Work Environment:
Potential Travel 50%+
Remote position, but to be located within an hour of a GES facility
Requires ability to adapt to multiple settings and shifting responsibilities
Must be able to work under pressure
Opportunity to work nights, weekends, holidays as required, and at showsite
Position may require long hours during several months of the year
Typically performs work on the event floor, in noisy and crowded areas
Frequently encounters uncomfortable temperatures, dust and/or other conditions
Requires working both alone and with others in a team atmosphere
Requires working with union and non-union employees
Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
Competitive salaries
401K with company match
Healthcare/vision/dental insurance
Wellness benefits
Career development program
Employee assistance program
Vacation time
Community involvement opportunities
Team activities
And much more……
EEO Information:
We are making intentional efforts to promote positive work environments that welcome a variety of backgrounds. We are an equal opportunity employer and understand that for our community to thrive, we must appreciate and celebrate each one of our team members’ own uniqueness.
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