Coordinator-Customer Service- Full Time

3 weeks ago

Las Vegas NV, United States Quest Events LLC Full time

Description:
The Quest Account Coordinator is a full-time inside sales, customer service and support position emphasizing account management and organization. Responsibilities include supporting the Sales and Operations teams in their objectives, acting as a liaison between local markets and corporate office, and ensuring that daily customer service objectives are met. In many cases, the Account Coordinator serves as the primary customer-facing contact. As such, the Account Coordinator must demonstrate strong organizational, administrative, and inside sales skills. This position is also responsible for developing strategic working relationships with existing clients for the purpose of retention and revenue growth. Ideal candidate has a strong professional presence, is tenacious, and has ability to adapt, organize and multi-task.
Benefits:
Opportunity for commissions
Safe Harbor 401k with 5% Match
Employee Referral Bonus Program
PTO, Paid Sick Leave, and Holiday Pay, including Floating Holiday
Insurance Benefits including Medical (with HSA and FSA options), Dental, Vision, Life & Disability
Potential for Overtime
Eligible for annual increases based on performance
Opportunities for professional growth
Under the supervision of the National Director of Inside Sales with support from the local management team, primary responsibilities include:
Determine needs and communicate benefits of product, services, features, pricing, and additional offerings to existing and new customers as appropriate.
Prospect and generate leads with new and existing accounts.
Develop on-going relationships with existing customers and new prospects.
Learn new product offerings and communicate effectively to customers.
Collaborate with Sales and Ops teams to meet objectives and goals on a monthly basis.
Prepare complete, accurate, and timely paperwork to ensure efficient processing of customer transactions.
Communicate and collaborate effectively with all Quest Events markets.
Represent Quest Events values and business ethics consistently.
General Tasks and Responsibilities
Quote generation and revision requests from clients and others as necessary
Monitor payment status and requirements for upcoming bookings
Primary point of contact between customer and operations team until the job becomes and actual order
Secondary point of contact for assisting the operations team and follow up.
Timely confirmations of orders to maximize lead time for the organization
Gather layouts and any other info needed for installations
Uploading all information into the ERP
Keep a clean and organized office space
Logging into the account coordinator call que every day
Informing manager when logged out during business hours for unusual reasons
Requirements:
Skills and Abilities:
Strong attention to details and organizational skills.
Work independently and as part of a team.
Demonstrated strong written and verbal communication skills.
Demonstrated strong Customer Service skills.
Ability to maintain a professional, customer-facing appearance and attitude.
Strong working knowledge of all products offered by Quest Events.
Problem-solving skills and the ability to troubleshoot.
Willingness to assist in projects beyond daily scope as the need arises.
Education and Experience
Associates degree or higher preferred
Minimum of 2 years Event Industry experience
Priority given to inside sales/project management experience
Good working knowledge of Microsoft Office products
Preferred experience with inventory management software
Physical Job Requirements:
Sitting at a desk/computer for hours a day
Other Requirements, Knowledge, Skill, Ability or Characteristics:
Knowledge of CRM maintenance preferred.
Understands general reporting processes including expenses
Works well independently and is motivated and results driven
Strong Relationship-Building Skills
Belief in Excellence
Strong Planning Skills
Highly ethical with unquestionable integrity and character

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