Product Sr. Director, Innovation Consulting

3 weeks ago


San Francisco California, United States Visa Full time
Job Description

As part of the global value added services organization, North America Product & Experience Design (PxD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing.

The PxD team is looking for a talented individual to help scope and lead human centered design client engagements. The individual should be able to work collaboratively across design, research, and technology. The PxD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice

Responsibilities

Oversee multiple client engagements end-to-end (from selling, scoping, research, client delivery and go-to-market)

Lead and inspire large and diverse teams of 10-20 client and Visa staff during client engagements and workshops

Develop relationships with partners across a matrix organization in order to collaborate with teams such as product, specialized sales, marketing, data analytics, among others.

Demonstrate in-depth knowledge of Visa’s capabilities

Accountable for meeting key metrics such as revenue growth, billability and client satisfaction

Provide leadership and mentorship to junior team members.

Articulate the desirability, viability and feasibility of recommendations. This includes crafting the story of how the design recommendation fits into a company’s overall strategy, the underlying business model, and any implementation risks.

Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.

Provide leadership and mentorship to junior team members.

Recruit and retain talent, providing coaching/mentorship and creating a diverse and inclusive environment

Essential Functions

Must have excellent executive presence in front of clients and large audiences

Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast

Proven ability to work on complex and often ambiguous problems, to drive results

Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

Must have a client-first mentality

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership), with a general guidepost of being in the office 50% or more of the time based on business needs.



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