Director, Product Management

2 weeks ago

San Francisco California, United States Visa Full time
Job Description

The Director, Product Management will deliver products and solutions, leveraging EMV, 3DS, Token, Biometric, PCI secure software-based technologies, that deliver delightful experiences for the entire ecosystem i.e., sellers, buyers, issuers, acquirers and technology platforms with focus on fit for purpose across developed and emerging markets.

The Director will establish the infrastructure of card acceptance services, policy and framework and deliver capability that is future forward yet fast to access. This position will work closely with various teams across Visa to successfully launch, commercialize and scale our business service in new ways.  This position will translate regional needs and technology assets into business and technical requirements for emerging solutions that deliver new capabilities. The role requires a broad range of pragmatic product building skills – familiarity with digital payment technologies and the ability to identify efficiencies and opportunities. The primary responsibility will be authoring requirements and deployment of Solution Service coupled with GTM collaterals and process. Responsible for sprint management, status and delivery. Oversee scope to ensure commitments are achieved within agreed time, cost, and quality parameters. Represent the team in various update meetings and be part of client meetings to guide them in the process. Responsible for early identification of issues, determining potential resolutions, communicating status, tracking, and resolving them in a timely manner.

This role is global and will need to balance regional and global opportunities to achieve overall solution and platform objectives. Accomplishing this will require a nuanced ability to influence and collaborate across a complex and highly matrixed organization and provide leadership and clear vision to direct and indirect teams.

Essential Functions:

Pragmatic Product Builder that can synthesize requirements into a common set of platform and services capabilities, writing very clear, thorough and detailed user stories and requirements for complex features and product sets.

Liaise with other business units, product managers, engineering and other applicable groups to ensure flawless execution and output enablement guides and collaterals.

Strong desire to lead and effectively manage business problems through hands on trouble shooting and analysis, essential for key global projects/programs related to the new solution.

Lead technical discussions with a high level of independence and knowledge including EMV, Fido, PCI, tokenization, application requirements, customer experience and software and payments security

Provide status, action plan and recommendations to senior leadership on an ongoing basis

An independent thinker with a great eye for detail that has an innovative approach and a deep appreciation of market needs

A team player that can bridge the gap between business and technology while effectively collaborating with various teams across Visa globally

Enable development of the core platform along with feature sets spanning the end-to-end payments lifecycle

Closely work with Global and Regional teams to set priorities and track product development progress

Manage periodic updates to product documentation and collaborate with global stakeholders on communication impacts including development of FAQs, internal memos, and Visa Business News (VBNs) articles.

Develop/approve business release articles and API release notes prior to client communication.

Deepen cross-functional coordination and provide direct input to enhance policy development, working closely with Ecosystem, Policy, Legal, Risk, and other business colleagues at the market, regional, and global levels.

The candidate must have a proven history of managing payment application products through phases of a product’s lifecycle. In addition to real-world experience and instinct, they should have the ability to leverage well-structured partnerships with technology, finance, product marketing and account managers to support execution targets.

Strong interpersonal skills and the ability to build great relationships and promote excitement and vision are critical qualities for success. This position may require occasional travel to client sites and Visa locations around the globe.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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