Facilities Operations Specialist
2 weeks ago
The Facilities Operations Specialist will be based in NYC and help ensure that our studio locations consistently represent our brand through the most efficient use of resources. Assists the Senior Manager of Facilities with the coordination and day-to-day planning of repairs, maintenance, renovations, and ongoing operations of all company facilities, equipment, and building systems. In this role, the coordinator will ensure all work is routed correctly and completed promptly.
ROLES AND RESPONSIBILITIES:
Assist the Senior Manager of Facilities as requested and or directed
Ensure the condition of our studios is a cornerstone of our success and rider experience by closely representing the SoulCycle brand
Acts as a first point of contact for repair & maintenance requests
Ensures proper routing of all Tier 1 support tickets
Conducts routine, detailed on-site walkthroughs of assigned locations to ensure the studio meets company and departmental standards as well as all safety guidelines
Communicate with field management daily to obtain input and recommendations to meet and exceed operational standards
Routinely prepare and update work orders via the ServiceChannel platform
Coordinate and manage emergency, scheduled, and unscheduled repairs for HVAC, electrical, plumbing, glass & carpentry in addition to any other needed facility-related items
Assists supervisor with planning of repairs, maintenance, and capital improvement budgets for assigned locations
Oversees routine maintenance compliance for all locations
Ensure invoices are received and processed promptly
Works alongside accounting shared services to onboard vendors and track payment processing
Acts as a first point of contact with Accounting
Available to supervise work during nights and weekends as needed, requested, or required
On-call 24/7 for the support and coordination of any emergency repair
Expected to operate with a sense of urgency
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