Facilities Operations Specialist

2 weeks ago


New York County New York, United States SoulCycle Full time
Job Description

The Facilities Operations Specialist will be based in NYC and help ensure that our studio locations consistently represent our brand through the most efficient use of resources. Assists the Senior Manager of Facilities with the coordination and day-to-day planning of repairs, maintenance, renovations, and ongoing operations of all company facilities, equipment, and building systems. In this role, the coordinator will ensure all work is routed correctly and completed promptly.

ROLES AND RESPONSIBILITIES:

Assist the Senior Manager of Facilities as requested and or directed

Ensure the condition of our studios is a cornerstone of our success and rider experience by closely representing the SoulCycle brand

Acts as a first point of contact for repair & maintenance requests

Ensures proper routing of all Tier 1 support tickets

Conducts routine, detailed on-site walkthroughs of assigned locations to ensure the studio meets company and departmental standards as well as all safety guidelines

Communicate with field management daily to obtain input and recommendations to meet and exceed operational standards

Routinely prepare and update work orders via the ServiceChannel platform

Coordinate and manage emergency, scheduled, and unscheduled repairs for HVAC, electrical, plumbing, glass & carpentry in addition to any other needed facility-related items

Assists supervisor with planning of repairs, maintenance, and capital improvement budgets for assigned locations

Oversees routine maintenance compliance for all locations

Ensure invoices are received and processed promptly

Works alongside accounting shared services to onboard vendors and track payment processing

Acts as a first point of contact with Accounting

Available to supervise work during nights and weekends as needed, requested, or required

On-call 24/7 for the support and coordination of any emergency repair

Expected to operate with a sense of urgency



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