CAPPS Financials Technical Support Specialist

4 weeks ago


Austin Texas, United States Allied Consultants, Inc. Full time
Overview:
Allied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced CAPPS Financials Technical Support Specialist to be a key resource on a technical services team.

 

Allied Consultants offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (Allied shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.

Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law.  Offers of Employment are contingent on a successful background check

Allied Consultants is an equal opportunities employer.

Responsibilities:
Primary responsibility is to provide daily, general guidance and troubleshooting support for CAPPS Financials to end-users and support staff via email, MS Teams chats/calls, and meetings. Will also serve as CAPPS Level 1 Support (submit tickets to CPA) and provide CAPPS expertise as needed for business process development, testing, & training.

Qualifications:
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

8

Required

Extensive knowledge and experience required with the Comptroller's CAPPS Financials application, specifically proficiency with the four core modules: Accounts Payable, Asset Management, General Ledger/Commitment Control, and Purchasing.

8

Required

Proven working experience in providing help desk support. Has a basic understanding of ITSM practices along with working knowledge of help desk software, databases and remote control.

8

Required

Able to receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies.

8

Required

Must be great communicators and be able to translate their technical knowledge into actionable direction.



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